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Heart rate suddenly not showing on app

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‎06-23-2016 23:23

‎06-23-2016 23:23

I got my fitbut on weds was working fine but now I can't get my heart rate on the app. Also next the pic where it shows its synced there is an exclamation mark? It synced when I press it but exclamation mark Comes back up when finished. I am sure I had Bluetooth on pair to start with but now doesn't find tracker sjk have it on on. Thinking about it I added fitbit to my tablet last night and synced with that could that be the problem? Everything else is updating though any advice would be brill. Thanks
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‎07-04-2016 06:12

‎07-04-2016 06:12

@weezybee74 Welcome to our Community! Which tracker do you have? You can try turning the HR monitor Off and sync your tracker. Then you can turn it On or Auto and sync again to see if this helps the tracker start recording your HR Data.

 

Let me know how it goes!

Alvaro | Community Moderator

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