Galaxy S7 Edge

[PolishedTurtle]

I just recently upgraded my phone from the Galaxay S3 to the Galaxy S7 Edge.  I had no clue that my FitBit Surge would not work with the S7.  I love my new phone and my fitbit so it would be really nice to be able to have them working in sync again.  Is there going to be an update anytime soon??  Anyone else hoping for an update like yesterday? Lol!

[HeydyF]

Hey hey hey @PolishedTurtle welcome to the Community! Upon checking our compatible devices list, I have confirmed that your Samsung Galaxy S7 Edge is not a compatible phone yet, however, our developers are working to include this Samsung model on that list. So I really appreciate your patience.  In the meantime, if you keep your old Samsung Galaxy 3, please sync with it or using a computer. 

Have a great day!  

[meaghm]

I'm in the same boat. Just upgraded from iPhone to Samsung G7 and just learned this phone isn't compatible with my fitbit. Rather upset right now. How long will we have to wait?

[HeydyF]

Hi @meaghm Its nice to see new faces around.  well, I can't give you an estimated time for this phone to be compatible, but I suggest you to keep an eye on this list of devices, for one moment to another the Samsung Galaxy S7 Edge will be there. I appreciate your patience.  

Have an awesome weekend! 

[JoMc1969]

I've been using my surge with my Samsung Galaxy s7 edge for 2 weeks now and it's awesome. Except more when suddenly the calories areally incorrect on the app today. The occasional force closing is annoying but not going to kill me, so I live with it. Hoping it's fixed soon.

[JoMc1969]

Just checked and activated my galaxy s7 edge on March 13th at 11:35 am and I'm kudu now having issues.

[HeydyF]

Hi @JoMc1969 it's great to see you around the Community!  I would like to help you out with this, so can you please tell me, are you getting a higher amount of calories burned? or what is the exact issue that you are getting with the amount of calories.

I'll be looking to your response.  

[JoMc1969]

Well it fixed now. Ran this morning and app, dashboard and surge aLloyd gave same, correct, information.

Yesterday it was giving me a lower, drastically lower, amount of calories burnt. But today it's back to normal.

[JoMc1969]

All not aLloyd.. didn't check spelling before I posted. Sorry.

[HeydyF]

Thanks for your reply @JoMc1969! Sounds awesome that the Fitbit app is working properly again.  If you have any other question or concern about this, please let me know.  

Have an awesome weekend! 

[Daverumie]

I'm very dissapointed with that issue, when?

I readed the same response but, In this moment i don´t believe it

[HeydyF]

Hi @Daverumie welcome to the Community!  are you having syncing issues with your tracker and your Samsung Galaxy S7 Edge? 

[Daverumie]

Hi!!
Yes. I can't use properly:
The music Control.
The Mobiletracker feature don't play or go on.
Sync isn't go I have to do several try to donwload of the data ti the phone
However I like the my monitor but...

[cordovahs77]

I also did not know my Galaxy S7 Edge will not sync with the fitbit Surge!!  I had no idea.  I guess I need to return both mine and my boyfriends.  😞   as we both have the same set up. 

[HeydyF]

Hi guys@Daverumie and @cordovahs77! Fitbit engineers still testing the Samsung Galaxy S7, that could be the reason why is not syncing neither the rest of the other features are working as intended. 

As I mentioned before, I need you to be patience, because as soon as this model is fully compatible, we will let you know here in the Community so you can enjoy all the features it has. 

Have a great day! 

[Steinwand]

 Is there an expected date for when we can sync the fitbit one to the Galaxy s7 Edge? This is very frustrating! I have paid a lot for both devices and am not very happy with fitbit for dropping the ball on staying updated to technology!

Dea

[Daverumie]

I think never.
This smell bad

[HeydyF]

Hi @Daverumie and @Steinwand!  We don't an specific date to release the Samsung Galaxy S6 and the S6 Edge as a compatible device. As soon as we have an update, we will update it here in the Community! So please stay tune. 

I really appreciate your understanding and patience. 

[arosenbrock]

It's been 5 months since this was written and still no compatability.  When can we expect our expensive tracker to sync with our expensive phone?   

[meaghm]

Just an update, I haven't had problems in months, all seems well and I even had an upgrade to my fitbit with no compatibility problems.