Galaxy S7 compatibility

[Condell70]

I also.just have an older Charge that won't sync. When will they be compatible?

Moderator Edit: Subject for clarity

[AlejandraFitbit]

Welcome to the Community @Condell70. At the moment Samsung Galaxy S7 is not a compatible phone and that's why you have problems syncing with it. Our team still testing the compatibility of this phone. In the meantime, you can sync your tracker with a computer or a Compatible Mobile Device.

Keep the stepping up! 

[Spam67]

Is there a target date for the Charge HR to be compatible with the Samsung Galaxy S7?

[MeylinP]

Welcome to our Community @Spam67! Thanks for joining us! Please know that there's still not an estimated date of when the Samsung Galaxy S7 will be a compatible device for syncing with Fitbit trackers but we hope it will be released soon. You can stay updated here.

Have a nice week! 

[Tcray]

How do I set my fitbit alta to receive texts from my samsung s4?

[ErickFitbit]

@Tcray Here are the full instructions for receiving notifications from your mobile device. Follow those steps and you should be all good to go!

[TCFC]

I just received the Charge HR as a gift today and have a Samsung Galaxy. Does that mean, I should return it as the features do not work?

[ErickFitbit]

@TCFC It may not sync with your Galaxy S7 as it isn't listed as a compatible device, but it doesn't hurt to try the setup process. Until listed as a fully supported device, it isn't guaranteed that all features will fully function on your device.

If you're having issues with syncing on your mobile device, you can always sync with a computer using the accompanied USB wireless sync dongle.

[chaddyJ]

I think the question most of us would like answered is:

Will the S7 definitely become a supported device?  Is it just a matter of time, or is fitbit unsure if it is going to be possible to add it to the list?

Because for right now, to answer the OP, you Charge HR can sync to your computer, and you phone can sync to your computer.  It just can't track steps on its own, and may not do well directly syncing to your Charge HR.

[aleabreu]

Is the fitbit blaze ever going to be compatible with Samsung Galaxy s7 edge, I am really interesting in getting the new Blaze but a selling point for me it is compability with my phone...how much longer before we know for sure?

[Chrisie145]

I have a Galaxy S7 and the app syncs pretty well. The only two features that I find don't work at this time, are searching for friends and caller ID.

[aleabreu]

Thank you!

[Smchris25]

My charge isn't listed as available device on my Samsung Galaxy s7. I can not received caller ID on my charge. Please hurry and fix this. S7 been outv3 months.

[AlejandraFitbit]

Hello all, it's great to see that the Community is getting bigger! As mentioned before, if your phones don't appear in the list of Compatible Mobile Devices you will experience some inconveniences connecting your tracker with it. I recommend keeping an eye on the list for any update. 

Keep the stepping up! 

[chaddyJ]

Alejandra, 

The community is getting bigger because FitBit is doing bad things and also because you, and the other moderators are doing a genuinely awful job.  So many questions don't get answered - entire threads with good questions get completely ignored.  You (and your colleagues) seem to be really bad at recognizing what customers what to know, and exactly what would be helpful.  

[mirthdefect]

@chaddyJ I'm sorry to hear that! Have you tried resetting your community and re-syncing it?

[Mcore]

Hello @chaddyJ. I understand your point of view, however, keep in mind that this information has not been shared with us and this is why we can't provide any updates on whether the Galaxy S7 will be added or not to the compatible devices list or, in case it gets added, when this is going to happen. For now, you can try@ErickFitbit's suggestion listed in this previous post. I sure appreciate your comprehension and patience with this.

In regard to other threads being ignored or not having a Moderator reply yet, I can assure you that this is been taking care of and that we also allow the participation of other Community members to help out and share their best practices or tips. 

Remember that you can also contact customer support so they can help you out by giving you an extra hand if you have an ongoing issue.

Any other comments or questions, let me know.

[barbieup]

Hi - i have a charge hr and bought a samsung s7 yesterday -if i turn the fitbit off and back on, the phone can find it and sync, otherwise it can't locate it as a device. Are fitbit still working on this ? I've read a few messages on here from three months ago, is there any new news ? ta.

[barbieup]

Hi - is there any new news on this ? It's a bit annoying that a five year old iphone 4s is a compatable device but not a latest phone. 😞

[ErickFitbit]

@barbieup Yes, we're always working to get more devices added to our list of supported devices. I don't have a timeline to share of when specific devices will be added.

As a workaround while our Android team works to test and add those devices to our supported devices list, you can sync via a computer using the USB wireless sync dongle that came with your tracker.