Galaxy S9 syncing issues

[LKWDSUE]

Samsung Galaxy S9 won't sync  with Alta HR when I

 want. Have tried resetting it several 

 times to no avail.  What else can I do

to make it work?

Moderator edit: Clarified subject

[LanuzaFitbit · Accepted solution]

Thanks for joining the Forums @LKWDSUE! 

Thanks for trying to reset it! 

This might be happening because the Galaxy S9 is not currently on the supported devices list. This means that the app has not been fully optimized to work with the phone.

There is a possibility that it can sync if the phone fulfills the minimum requirements, Android 4.4 and Bluetooth 4.0, but we cannot  guarantee that. There are some users of phones not on the list that have tried following the steps in this article to some success, perhaps you could give that a shot. 

Let me know if you have any further questions.

[Vktoria]

On occasion mine does not sync for days at a time. What can I do? 

[LanuzaFitbit]

Welcome to the Forums @Vktoria.

In this case, since the phone has been added to the list I'd recommend that you try following the steps I shared above. They should definitely help in getting the Fitbit to sync correctly again.

Let me know if you have any further questions.

[Vktoria]

Galaxy S9 is on the list for supported devices and meets the requirements. It has worked for almost a year. Issue was resolved it was due to the recent update and the tracker needed reset. It is a supported device so maybe review the list again. 

[LanuzaFitbit]

Hello @Vktoria.

Thanks for reaching back. Indeed, the S9 has been added to the list as it should be working now. 

If you have the time, maybe you could visit one of our Discussion boards. Lots of other topics to talk about with other users.

Let me know if you have any further questions.