Getting "there was a problem communicating with the FitBit server"

[bebeleigh]

When I go into the discover page and click start on any challenges etc. it comes up with an error saying 'There was a problem communicating with the FitBit server.'

I've uninstalled, reinstalled, resynced etc but nothing works. Any help? I'm on Android using charge 2 

Moderator Edit: Clarified subject

[SilviaFitbit]

@bebeleigh Hi there. Thank you for the troubleshooting tried prior to posting. 

Please try the following: 

- Log out from the Fitbit app 

- Force quit it > Clear cache 

- Restart your phone 

- Log back in 

If you're still experiencing this, reply the following questions: Is it happening only when you try to view the Challenges? What phone model and OS do you have? 

Hope this helps. 

[bebeleigh]

Hello 🙂

I have tried what you suggested and still the same issue is happening.

It's everything on the discover page that is effected, when I click play or start.

I have Samsung galaxy note 10 and OS 11

[SilviaFitbit]

@bebeleigh Thank you for getting back. In this case, I'd like you to let me know if this happened after a new app version was installed and if the app is crashing or just showing this message. Please attach a screenshot to your next reply. 

Hope this helps. 

[bebeleigh]

I'm afraid I couldn't comment if it was a new update as I have only just started reusing my fitbit after 2 years so only have experience with this current version  😞 

The app doesn't crash, just showing message in a box at bottom of the page ..

I would include a screenshot if it was easier to do. Sorry

[SilviaFitbit]

@bebeleigh Thank you for getting back. 

There is a new app version for Android users, it should be 3.40.1, please check if you received it, install it and monitor the app functionality. 

Hope this helps. 

[bebeleigh]

Yay it works with the update! Thanks for your time and help 🙂 

[SilviaFitbit]

@bebeleigh Glad to hear it worked after the app updated. 

Have a nice day.