Goal Day Challenge Completed But No Trophy

[SteviK]

Yesterday I completed the Goal Day Chaallenge and reached my step goal.  The app did say that I reached my goal, but I never received a trophy. Is this feature not working?

[SolangeE]

Hello, @SteviK! It is nice to see you around. Yes, we are currently experiencing issues with this specific feature. Our engineers are working to resolve it as soon as possible. Please make sure to check out this thread for updates regarding this. 

Thanks for your patience, I hope you have a nice day!

[Specialk0037]

I am having problems with the trophies not appearing after completing a goal challenge. It has happened more than once and I am wondering if this is going to get corrected?

[SolangeE]

Hey, @Specialk0037! Welcome, welcome!  Yes, we are experiencing some issues, as I stated in the post above, please check it out!

Hopefully it will be fixed soon! 

[Specialk0037]

Hello SolangeFitbit. I'm just checking in with this issue that seems to still be unresolved. Is there any light at the end of the tunnel?

[SolangeE]

Hey, @Specialk0037! We do not have any update yet. As soon as we have we'll let you know in this thread.

Thank you for your patience and understanding. :}

[nhenzell]

Thank you for this answer. I also completed the challenge and did not receive the badge. 

Hope it gets fixed soon. Thanks for working on it. 

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@SolangeFitbit wrote:

Hello, @SteviK! It is nice to see you around. Yes, we are currently experiencing issues with this specific feature. Our engineers are working to resolve it as soon as possible. Please make sure to check out this thread for updates regarding this. 

Thanks for your patience, I hope you have a nice day!

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[SolangeE]

Hey there, @nhenzell! You're welcome.

I hope to see you around a little more, make sure to check out our cool Discussion boards. 

[its_cursetea]

I’m having the same issue in July 2018. Is there a known issue now please?!