Goals have disappeared

[Sanso14]

Targets for floors, active minutes, distance, calories burned and steps do not appear in app.

For example if I did 20000 steps yesterday, it says I exceeded my goal by 20000 steps, because it believes my step goal is 0, when in fact it's always been 10000.

Under "You" , goals, see all - I can only see exercise days and hourly activity as available goals.

I have updated phone, app, restarted, logged out, restarted device.. nothings working

If I log out and log back in, the goals reappear for about a minute, then disappear again.

I have no apps synced, health connect is disconnected.

[RiekoC]

Hello @Sanso14 

Which version of the Fitbit app do you have? 

I've seen a few other users reporting the same. I'm currently on version 4.38 and am able to see the full list of goals under Activity.

Please report this issue using the Feedback option in the Fitbit app:

• Tap on your picture in the upper left of the Today page in the Fitibit app
• Tap on Feedback in the menu that opens
• Complete the prompts and submit

Although it's likely that you won't receive a response, the team receives & reviews the feedback reports.

I'll be watching for your reply about what app version you're on. If you started seeing this issue after updating to version 4.39, I will try to escalate this to the team.

[marmoset]

Hi @RiekoC I have the same issue (all goals gone), and have 4.39 (110248068)