help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Goals have disappeared

yesterday

yesterday

Targets for floors, active minutes, distance, calories burned and steps do not appear in app.

For example if I did 20000 steps yesterday, it says I exceeded my goal by 20000 steps, because it believes my step goal is 0, when in fact it's always been 10000.

Under "You" , goals, see all - I can only see exercise days and hourly activity as available goals.

I have updated phone, app, restarted, logged out, restarted device.. nothings working

If I log out and log back in, the goals reappear for about a minute, then disappear again.

I have no apps synced, health connect is disconnected.

Best Answer
0 Votes
4 REPLIES 4

yesterday - last edited yesterday

yesterday - last edited yesterday

Hello @Sanso14 

Which version of the Fitbit app do you have? 

I've seen a few other users reporting the same. I'm currently on version 4.38 and am able to see the full list of goals under Activity.

Please report this issue using the Feedback option in the Fitbit app:

  • Tap on your picture in the upper left of the Today page in the Fitibit app
  • Tap on Feedback in the menu that opens
  • Complete the prompts and submit

Although it's likely that you won't receive a response, the team receives & reviews the feedback reports.

I'll be watching for your reply about what app version you're on. If you started seeing this issue after updating to version 4.39, I will try to escalate this to the team.

Rieko | N California USA MBG PE

Best Answer
0 Votes

yesterday

In response to RiekoC

yesterday

Hi @RiekoC I have the same issue (all goals gone), and have 4.39 (110248068)

Best Answer
0 Votes

yesterday

In response to marmoset

yesterday

@RiekoC  Confirmed it's related to 4.39, I removed it and installed 4.38 and the goals are back.

Best Answer
0 Votes

yesterday

In response to RiekoC

yesterday

Hi! I also have the same issue, all activity goals are gone except Exercise days and Hourly activity. Weirdly enough, when I look at "Activity" under "Goals" in the "You" tab I can sometimes see how the number starts at 6, but then plummets down in under maybe a second to 2.

It seems to be related to the app version. I recently got a new phone. On my new phone I have version 4.39 (110248068) and this is where the issue comes up. On my old phone the app hasn't updated yet and is at 4.38 (110235289) and there is no issue there. I can also add that on the old phone the number of activity goals is set at 6, the same number I could see the activity goals plummet down from like I described above. Maybe that means something.

Best Answer