Google Pay on my Fitbit Versa 2 doesn't work on TFL busses

[FitbitUser0811]

I was trying to use my watch for NFC purchases on the TFL busses in london, but it simply does not suppot it, trains work though.

i didn't have this issue when i used to use fitbit pay

[Gr4ndp4 · Accepted solution]

Hi, @FitbitUser0811 , welcome to the community, have you checked through the advice from TFL -

You can use Google Pay to pay as you go on the London Underground, bus, tram, DLR, London Overground, TFL Rail and most National Rail services in London.

In general, using Google Pay will be the same as using pay as you go with a contactless payment card. You will need to touch in and out on rail services to pay the right fare and only touch in on buses and trams. However, there are a couple of differences when you use it to travel on TFL services.

To touch in or out with a device, you need to:

1. Open the Digital Wallet on your phone. You will see the card you have added on your display
2. If you have added more than one card to Google Pay, the display needs to be checked to confirm that the card you want to pay with is displayed
3. If it is not, tap the card you want to pay with, against the terminal
4. Wake up the phone to authorise the upcoming payment and then place the device against the terminal a second time to complete the transaction
5. Enter device screen/unlock PIN/password/pattern/fingerprint ID (availability dependent on device specification - Marshmallow or higher specification)
6. Touch the phone on a yellow card-reader within 1 minute of touching the Touch ID. Ensure that you touch the top of your device flat on the yellow card-reader
7. When your payment information has been sent, a green light will be displayed on the card-reader. The device will gently vibrate and beep and you will see 'Done' and a checkmark on your phone display
8. You enter or exit the barrier (Note: the same default card must be used to enter and exit for a single journey, otherwise you will not be able to exit the barrier)

If you receive a phone call after opening Digital Wallet, but before you touch your phone on the card-reader, the payment authorisation will be cancelled and you will have to re-open Digital Wallet and repeat the steps. You can view your TFL cumulative balance for the previous date on your device.

I hope this helps.

Cheers

[FitbitUser0811]

I'll try the tfl bus today using my fitbit versa 2 on Google pay, it shows the tick symbol on the watch but on the bus it shows up with the failed to read red alert on the scanner for the bus when you get on.

I don't have this problem on the other tfl services such as train they work fine on the watch.

I can confirm google pay now works on busses must've been some teething issues with recognising the device.

[Gr4ndp4]

Pleased to hear you've sorted it out.

Cheers

[RodrigoMFitbit]

@Gr4ndp4 Thanks for your input and recommendations!

@FitbitUser0811 Welcome to the forums. Thanks for your post about contactless payment with your Fitbit device. 

I am glad to read that it is working as expected now. I appreciate you taking the time to explain and confirm that it is working now. Wishing you a lot of fun with Fitbit. Happy stepping!