Google Pixel Watch 2 - Sleep score is not showing

[shui0602]

Hello, I am new to Fitbit.

I have purchased the Google Pixel Watch 2 and the sleep score only works for the first night after that I keep getting these basic sleep details. The watch was worn the same way as the first night with 80% + battery before I went to bed. 

Screenshot for the first night:

Not sure if anyone is having the same issue.

Is there any way to resolve this?

Thanks

Regards,

Robert

[chugalug]

I am experiencing the exact same issue and I have just posted about it in the Google Pixel Watch Help Community!

Only 1 of 9 nights logged correctly!

[giovannitoso]

I have the same issue with my brand-new Pixel Watch 2
How to solve it?

[shui0602]

Hi Chugalug, 

I think I might have a solution to the issue.

Firstly, I have changed the Sleep sensitivity to "sensitive" from the App settings in fitbit.

Secondly, I restarted my watch before I go to bed.

So far, I have last two night with sleep score.

 

[shui0602]

Hi giovannitoso,

I think I might have a solution to the issue.

Firstly, I have changed the Sleep sensitivity to "sensitive" from the App settings in fitbit.

Secondly, I restarted my watch before I go to bed.

So far, I have last two nights with sleep score.

 

 

[giovannitoso]

Where is it, can't find this option.

[suriya_dp]

Mine is already in sensitive but still no luck

[chugalug]

The Sleep Sensitivity setting is definitely not the fix for this. All that does is change the amount of sleep movements recognized as restless/awake.

[RiekoC]

When I didn't get a sleep log and score 2 nights ago, I restarted my watch. This seemed to work and I got a proper sleep log & score this morning. I don't think you need to change the sensitivity (I didn't), but restarting the watch seems to be a place to start with troubleshooting. 

Hello @giovannitoso 

You need to use the fitbit.com site to change your sleep sensitivity since you're an Android user.

• Click on Dashboard at the top of this screen/page (between Help and Store)
• Click on the gear icon in the upper right and select Settings. This will open to your Personal Info page
• Scroll down until you see Sleep Sensitivity. Tap on the arrow on the right to open the setting where you can change it from Normal to Sensitive. 

Personally, I don't think you need to change the sensitivity. But, you can try it and see if you get a sleep log & score after making the change.