Google Shopping Notification

[pcnaptown]

Charge 3 (about two weeks old) This is my 4th or 5th Fitbit since Jan 2014; one was lost, the others had technical problems that could not be fixed.  I'm jaded at this moment, but am ever hopeful that this glitch is an easy fix.  Last night a Google Shopping notification came in (an annoyance in itself).  Other notifications (both good and useless) have come in and have been easily deleted.  This one won't go away.  I got rid of it on my laptop, but it won't leave the Fitbit.  I can't get it to go to archive, I can't get it to open,  I can't get it to clear.  Holding the side button has allowed me to block all notifications (not exactly what I want), but does not clear this notification.  I can't get to my home screen or any other screen.  Basically, the device is useless to me.  Help.

Moderator edit: Subject for clarity 

[RicardoFitbit · Accepted solution]

Hi @pcnaptown, it's nice to see you again participating here in the Community Forums, welcome back! Sorry for the delay in responding your post.

I appreciate all the information and details that were shared in your post, I totally understand how frustrating this matter can be for you. To better assist you, can you please send me an image of the notification that you're receiving? You can refer to this post to attach the image into your post. Also, please restart your Charge 3 following the steps that are specified on: How do I restart my Fitbit device?

Looking forward to your reply, let me know if you have any additional questions.

[pcnaptown]

Ricardo: Thank you for your guidance. The initial message that was
stubborn had disappeared, but two new messages arrive - one would clear,one
would not. Decided to try the restart you mentioned and if that didn't
work I would do a screen shot & send. Yeat! the restart worked. All
messages are gone, home screen is up, swiping in all directions works.
Again,thank you.

Pat

[RicardoFitbit]

You're welcome @pcnaptown, thanks for your reply.

Thanks for troubleshooting this situation with the restart process that was shared on my previous post, I'm really happy to know that your issue was resolved. Please do not hesitate to contact me back if you require further assistance or if you have any additional questions for me to answer.

I want to suggest you to visit our discussion forums and participate! There are several users who are interested in fitness, healthy eating, better sleep, among others. I'm sure that they will be happy to meet you there.

It was a pleasure to help you!