Graphs not showing the correct data

[moffitj]

It's been 6 months since Fitbit broke the graphs.

Week view still shows the calendar week instead of the previous 7 days. Same for month. Incredibly useful at the beginning of the week or month.

All of my trends are a straight horizontal line since the Y axis is screwed up. If my weight varies from 220 to 210, why does the Y axis go from 140 to 240?

I was on the fence about buying the pixel watch but the whole point is that Fitbit collects data and puts it on graphs. The whole point of the company is collecting data and displaying it. But the graphs are useless. Why would I spend more.momey on an ecosystem that can't perform half its function?

Moderator edit: Subject for clarity.

[RodrigoMFitbit]

@moffitj Nice to see you in the forums again. 

Thanks for reaching out about the graphs on the Fitbit app and the explanation. Are you referring to all graphs or just the weight graph? I just reviewed my graphs and the weekly view shows my last week of data. Both on the step and weight graphs. 

I recommend you make sure that your Fitbit app is up to date. Go to the Google Play Store and look for an update for the Fitbit app. Try also to log out of your account and then back in. That way all information will be loaded onto the app again. We shall see if other users are experimenting the same as you are. 

Have a nice day!

[Crimexturtle]

@RodrigoMFitbit I am also seeing issues with the graphs, although my issue is specific to the food graphs. If I switch the graph to macros the grams for carbs/fat/protein show differently than the macro breakdown that is just below. Im assuming the non-graph macros are correct, but that would mean the chart information is wildly incorrect.

  

[kealean]

My app is up to date and sadly looking at the month's worth of data i only see 3 readings today. How annoying is that! Why do I need to view period of 4/2-28/2?! I have finally started losing some weight after the peri-pandemic period and I cannot see the "hump" (which i am so proud of) properly. The only graph that allows me to see the hump is All time but because I have been with fitbit since 2017, i need a magnifying glass to view it!!

I am beyond distraught as I really do not want to move away from fitbits - I have been battling hubby who is insisting on Samsung so we can properly compete together and now I have nothing to keep me with fitbit anymore :'(

[Crimexturtle]

@RodrigoMFitbit I have been waiting for a month for some sort of acknowledgement of this issue. Can you please provide an update?

I have ensured my app is up to date, logged out of the application and back in, and I have uninstalled the app and reinstalled it. I believe this issue was introduced in the Spring of 2022 when the charts were "standardized" (which in reality, broke more than it fixed).

[EdmundC]

The application programming development environment was pretty much described by a carton in 1973