Has MobileTrack been removed from the app?

[a1allstar]

I'm not able to wear a watch at work so I always switch to the Mobile Tracker in the app on my cell so that I still get my step count while working. Went to do it today and it wasn't listed in add a device like it always has been. Was it removed???? 

Moderator Edit: Clarified subject

[Odyssey13]

Hi @a1allstar  see if the information in this article - click to read - helps you and please let us know.

[a1allstar]

It doesn't help me, I know how to use and how it works. The problem is that when I go to Set up a Device, the Mobile Tracker isn't listed. It use to be locked to the bottom of the screen, now it isn't there or in the list of devices.

[SilviaFitbit · Accepted solution]

@Odyssey13 Thanks for the help article shared. 

@a1allstar Hi there. Thanks for the details mentioned. I appreciate the troubleshooting performed prior to posting. 

It's odd that the option isn't displaying anymore. Let's try doing the following: 

- Log out from the Fitbit app 

- Clear the app cache 

- Restart your phone 

- Log back in and try setting up MobileTrack again 

Hope this helps. 

[a1allstar]

Ok, so that worked but still puzzled about why it disappeared when I use it almost daily. Thanks for the help @SilviaFitbit 

[SilviaFitbit]

@a1allstar Thank you for getting back. 

Glad to hear that after performing the troubleshooting recommended you were able to add MobileTrack to the app. Since you mentioned that you're unable to wear a watch, there's no need to unpair MobileTrack as you use it daily, you should unpair it only if a Fitbit device will be added. 

Hope this helps. Have a good weekend.