Health Metrics Tile crashing

[evosam]

Every time I click on the Health Metrics Tile, it's crashing the Fitbit App, just started today, I've done all the necessary's, but it's still not working.

Moderator Edit: Clarified subject

[MissBlade79]

Hopefully it also fixes not being able to access premiums guided programs which I have in tandem with the Health Metrics issue.

Cancelled my service till its fixed. Glad you had a response from customer service. I just got fobbed off with the 'we will contact you by email' line... 

[GiraffeMom2]

Because of hearing loss, I usually use "Chat" when dealing with any support. I did this yesterday and the person had no idea what was even happening. After running me through the things I had already done, reboot phone and Versa3, reinstall app, he told me they would send me a new Versa3. I tried to explain it was the mobile app that was crashing and that had NOTHING to do with the Fitbit. Nevertheless, he insisted that a new Versa would solve the issue. I don't think Google/Fitbit is going to be happy with someone solving every issue by sending a new phone. 

[Xima]

Wow, how long did you have your watch? It was a pretty good service tho, sending you a new watch

[Hoopy12]

Yes they will be fixing the issue with the premium they said as it all
ties together. I'm just glad I'm still on the trial as I wouldn't want to
pay for a service that is not working. I hope they fix it fast. I called
them through the app, at least that was still working. Such an expensive
device for it to have this glitch again a year later from what I have read.

[MissBlade79]

Thanks for the update. I agree its not a cheap product or subscription.

I was hoping with Google taking over the service would improve. 👀 

[Xima]

Actually that was my reason why I got it, cos  I thought Google will improve it

[CyndiRFit]

Have done this. Still nada.

[CyndiRFit]

Me either. Uninstalled, reinstalled, restarted phone. Nothing. Sigh. Fitbit sent back an email that they can see it is working. Emailed them back that it is NOT. Sheesh.

[CyndiRFit]

Did. Nada. Restarted phone. Nada. Fitbit support - nada so far.

[Salcut32]

Uninstalled and reinstalled two to three times. It finally worked.

Can't imagine why these apps don't load right every time.

[N8teGee]

Hi @Themccuaig.

I've moved your post to the thread on the Android board as this is an App issue. 

[msmonaotr]

I initially had no success when I uninstalled then reinstalled the app. I did it again last night and now the problem is resolved. 

[Hoopy12]

You can't, you have to wait on them to roll out a new update to fix the
update they just rolled out that started this unfortunately 😔

[SapphireDiamond]

I have uninstalled and reinstalled the app, numerous times and I've restarted my phone several times. So far, nothing works. The app continues to crash. 

[SapphireDiamond]

They're not the only ones having problems with Health Metrics crashing their app.  I have a Google Pixel XL 2 and everything worked great until the update.  Now...the app is just garbage. 

[SapphireDiamond]

Nope. That's not ok.  We're paying for something we can't use or access.  

[SlfdlcJ]

You might want to try it. After reading @msmonaotr post I uninstalled/reinstalled again on my pixel 4a this morning and the health metrics is working. It's really sloppy testing that they pushed an update that caused this IMHO.

[Echosechos]

I have note 8 same issue

[GoldilocksH]

I reinstalled today and it still doesn't work.

[Hoopy12]

Right!