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Health metrics tile not working

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‎12-17-2020 09:05 - last edited on ‎12-22-2020 15:43 by Fitbit Moderator

‎12-17-2020 09:05 - last edited on ‎12-22-2020 15:43 by Fitbit Moderator

App version 3.36 latest running on Android 10. Nothing happen when I tapped on the health metrics tile, I have been wearing the sense for a week.

 

Moderator Edit: Clarified subject

Best Answer
6 REPLIES 6

‎12-17-2020 10:05

‎12-17-2020 10:05

@alanmon, your message subject line and body of the message are confusing.  The subject says that the Health Metric Tile crashes, but the body of the message says nothing happens when you tap on the tile. Does it attempt to open, and then crash?  Or, does it not try to open when you tap on the tile?

 

Have you ever opened the Health Metrics tile, and then proceeded with the Get Started screen that opens?

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‎12-17-2020 18:56

In response to USAF-Larry

‎12-17-2020 18:56

Sorry about the confusion. The app didn't crash. Nothing happens when I tapped on the tile. I haven't seen a get started screen yet.

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0 Votes

‎12-22-2020 15:44

In response to alanmon

‎12-22-2020 15:44

Hi @alanmon, welcome to the Community Forums.

 

Thanks for bringing this to our attention and for the clarification, the details that were shared in your posts are also appreciated. To better assist you with this, can you please let me know which Android mobile device are you using? When was the first time you experienced this issue and how many times since then? In the meantime I receive your answers, please try the following steps and let me know if the issue persists:

 

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the Android version is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.

 

@USAF-Larry Thanks for your help 🙂

 

Looking forward to your reply.

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0 Votes

‎12-22-2020 16:29

In response to RicardoFitbit

‎12-22-2020 16:29

Hi there, 

 

I am currently using Oneplus 7t pro. The app has been like that since I installed it. One clarification: the app didn't crash, but nothing happen when I click on health metric. I have check my location setting & language setting as well (all of them are correct). I have also uninstalled the app and reinstall it again on my device. The problem is still there. My OS is up-to-date (Oxygen OS 10.0.13.HD01AA).

 

Let me know if there is additional info I could provide.

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0 Votes

‎01-23-2021 17:09

In response to alanmon

‎01-23-2021 17:09

My Inspire 2 is doing the same thing. On my IPad it says System Error on Fitbits side. I have uninstalled and reinstalled still not rectified

 

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‎02-04-2021 23:45

In response to Aamantha

‎02-04-2021 23:45

For me I don't see my health metrics when I go to sleep 

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