help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Heart Rate Graph not showing in App

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-21-2020 07:44

‎08-21-2020 07:44

Ok So I see that there are many questions about this but no firm answers that have solved my issue.

 

The heart rate data and graph ARE showing in the FitBit.com dashboard. But,  they are not showing in my App.  I do see the heart rate is monitored and shows as resting hear Rate but when I slect that I get a new window that says NO Measurement.

I have tried,

Clear Cache,

Reboot phone

Reboot Charge 3

Uninstall App

Reinstall App

Nothing seems to solve this omgoing issue.

 

Here are the parameters of my current setup

Phone: Samsung 10E

Charge 3 - Version28.20001.8  8.11

App.  Version 3.28 (20243521)

 

 

Thoughts and mostly a solution othere than a canned , reboot, uninstall reinstall, reboot, clear cache. as none of this has worked

 

Thanks

 

Best Answer
0 Votes
1 REPLY 1

‎08-24-2020 06:05

‎08-24-2020 06:05

Still no response

 

Best Answer
0 Votes