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Heart Rate data on app is incomplete

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‎02-22-2019 02:25

‎02-22-2019 02:25

My Heart Rate data showing on the app is incomplete on some days, in that it shows no heart rate from some time in the morning until the rest of the day.  The full days' data is showing on my laptop Dashboard, so I know it was captured correctly.  The problem isn't on consecutive days, so I'm a bit baffled.  I've tried restarting my mobile, but it doesn't fix the issue.  Has anyone else experienced this? 

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‎02-24-2019 07:22

‎02-24-2019 07:22

Welcome to the Forums @JuliaKirby.

 

Thanks for bringing this up and sharing the steps that you have tried! I'd like to take a closer look at what is going on.

 

In this case I'd recommend that you try to log out of your account and then log back in. That should help in getting it all to reconnect with the servers and download all information again.

 

Look forward to your reply.

Lanuza | Community Moderator

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‎01-17-2021 13:04

In response to LanuzaFitbit

‎01-17-2021 13:04

Didn’t work 😕

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