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Heart Rate info not available - Fitbit Android app

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‎12-17-2021 23:05 - last edited on ‎12-18-2021 10:39 by Fitbit Moderator

‎12-17-2021 23:05 - last edited on ‎12-18-2021 10:39 by Fitbit Moderator

Since the most recent update to the Fitbit app (Android), the heart rate page is not displaying. I only see the page where it is trying to load it.

 

Heart rate value shows correct on the main screen.

 

Anyone else experienced this?

 

Thanks

 

Moderator edit: Subject for clarity.

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2 REPLIES 2

‎12-18-2021 10:34

‎12-18-2021 10:34

@Jc_ber Welcome to the forums. I will gladly help you regarding your heart rate information on the Fitbit app. Thanks for the explanation. It seems it is taking time to load the information on our servers. I recently updated the Fitbit app (v3.52) and it does show me the heart rate info when I tap on the tile. Please try the following. Either change internet networks. In case you were using Wi-Fi, please try using your mobile data and viceversa. You can also try to log out of your account and the log back in. That way all information will be loaded again on the Fitbit app. Please also try restarting your smartphone. 

 

Have a nice day!

RodrigoM | Community Moderator, Fitbit

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‎12-22-2021 13:07

In response to RodrigoMFitbit

‎12-22-2021 13:07

Thank you for your response.

 

It did not quite work straight away with new login, but after uninstall, reboot and install it all seems to be working again.

 

Thanks for your help

Janine

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