06-05-2025
19:29
- last edited on
06-06-2025
09:43
by
LizzyFitbit
06-05-2025
19:29
- last edited on
06-06-2025
09:43
by
LizzyFitbit
Heart rate and steps not on screen
Moderator Edit: Clarified subject
06-06-2025 06:54
06-06-2025 06:54
Welcome to the forums, @Nick1937.
Thanks for bringing this to my attention and just to confirm, do you mean this data isn't displayed on your Fitbit device? Or is the issue with the Fitbit app not showing your historic data?
If the latter one, please force quit the Fitbit app, check if the Fitbit app is updated, reboot your phone and try checking your data one more time.
06-06-2025 18:54
06-06-2025 18:54
06-07-2025 12:19
06-07-2025 12:19
Hello @Nick1937
Please let us know which Fitbit device you're using.
Do you see a green light on the back of your device? That's the optical heart rate senor and it's needed to track your heart rate.
Rieko | N California USA MBG PE
06-07-2025 21:39
06-07-2025 21:39
06-08-2025 11:41 - edited 06-08-2025 11:43
06-08-2025 11:41 - edited 06-08-2025 11:43
Hello @Nick1937
Thanks for letting us know you have a Charge 6. I move your topic from the Android app forum to the Charge 6 product help forum since the issue you're reporting is on the device and not the app.
Are you using a clock face that shows steps and heart rate? The one I use is called Slashed and it shows both steps & heart rate.
When you swipe up from the clock face, the next screen shows your steps along with other data. When you swipe up past that screen, you'll eventually see a screen with heart rate. Are you not seeing any data on these screens?
Rieko | N California USA MBG PE
06-08-2025 17:06
06-08-2025 17:06