Heart rate and steps not on screen

[Nick1937]

Heart rate and steps not on screen

Moderator Edit: Clarified subject

[LizzyFitbit]

Welcome to the forums, @Nick1937.

Thanks for bringing this to my attention and just to confirm, do you mean this data isn't displayed on your Fitbit device? Or is the issue with the Fitbit app not showing your historic data?

If the latter one, please force quit the Fitbit app, check if the Fitbit app is updated, reboot your phone and try checking your data one more time.

[Nick1937]

Thanks for responding. It is not showing on the Fit Bit device.

[RiekoC]

Hello @Nick1937 

Please let us know which Fitbit device you're using. 

Do you see a green light on the back of your device? That's the optical heart rate senor and it's needed to track your heart rate. 

[Nick1937]

I'm using a Charge 6 and there is a green light.

[RiekoC]

Hello @Nick1937 

Thanks for letting us know you have a Charge 6. I move your topic from the Android app forum to the Charge 6 product help forum since the issue you're reporting is on the device and not the app. 

Are you using a clock face that shows steps and heart rate? The one I use is called Slashed and it shows both steps & heart rate. 

When you swipe up from the clock face, the next screen shows your steps along with other data. When you swipe up past that screen, you'll eventually see a screen with heart rate. Are you not seeing any data on these screens?

[Nick1937]

My device used to show the time in large numerals with the heart rate at
top of screen and steps at the bottom. Now I can't get that display back
and the time shows as a small numeral display and nothing else. When I
swipe up it shows a pause button. Regardless of what I do, swiping up/down
and across I can't get back to the display with large numerals, heart and
steps.

[RiekoC]

Hello @Nick1937 

Based on the additional info you provided, it seems to me that the clock face on your Charge 6 might have gotten changed.

If that's the case, this help page has the instructions on how to change the clock face (<-- click link). When you open the Gallery for clock faces, look for the one that you used to have and re-install it. 

Please let us know if this helped you restore your heart rate & steps on your Charge 6 display. 

[Nick1937]

Thanks for that, you've identified the problem. I still have problems
though as having selected the clock face I want and press the select button
it doesn't work also I can't find how to install.