help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Heart rate data is missing on Fitbit app

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-10-2023 03:08 - last edited on ‎02-14-2023 13:25 by Fitbit Moderator

‎02-10-2023 03:08 - last edited on ‎02-14-2023 13:25 by Fitbit Moderator

Hi
On some days my day view of heart rate data is missing.
e.g. this week I only have data for Tuesday.

I have a charge 5, the data is being recorded and synced to fitbit as the information is visible on the browser based view via a pc or on my phone, but not on the fitbit app.

I have seen suggestions to clear cache and app data - which I have tried with no success.
I have also deleted and reinstalled the application and that does resolve the problem.

Any guidance on how to overcome this would be appreciated. It isn't a good user experience.

Thanks

 

Moderator Edit: Clarified subject

Best Answer
0 Votes
0 REPLIES 0