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Heart rate graph not showing data

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‎11-09-2020 02:48 - last edited on ‎11-10-2020 15:49 by Fitbit Moderator

‎11-09-2020 02:48 - last edited on ‎11-10-2020 15:49 by Fitbit Moderator

Hello community, i would like to know how can i get the heart rate graph back. I still have it for sleep score but heart rate is gone. 

 

Thank you

 

Moderator Edit: Clarified subject

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Accepted Solutions

‎11-09-2020 02:54

‎11-09-2020 02:54

Just cleared cache and data on my androit and it came back. Hope this helps 🙂

 

Stay safe

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2 REPLIES 2

‎11-09-2020 02:54

‎11-09-2020 02:54

Just cleared cache and data on my androit and it came back. Hope this helps 🙂

 

Stay safe

Best Answer

‎11-10-2020 15:50

In response to Iuri1990

‎11-10-2020 15:50

Hello @Iuri1990, it's nice to see you again participating here in the Community Forums.

 

Thanks for bringing this to our attention and for the details that were shared in both of your posts, I'm really happy to know that your issue was resolved after clearing cache/data of the Fitbit app in your mobile device. Please do not hesitate to contact me back if you require further assistance in the future or if you have any additional questions for me to answer, I'll be here ready to help you out. 

 

Because your issue was resolved and just if you're interested, I want to suggest you to visit our discussion forums and participate over there. There are several users that share helpful information and tips about eating well, how to manage your weight, better sleep, a mindful lifestyle and some inspiring stories too!  

 

Thanks for being part of the Fitbit family!

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