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Heart rate information not showing on activity

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‎08-05-2019 19:47 - last edited on ‎08-06-2019 12:59 by Fitbit Moderator

‎08-05-2019 19:47 - last edited on ‎08-06-2019 12:59 by Fitbit Moderator

For the past 3 days when I map my walk and then go view it. It does not show my heart rate impact like it use to. Also my screen in my charge won't come on when I turn my wrist.. 

 

Moderator edit: Subject for clarity 

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3 REPLIES 3

‎08-06-2019 12:58

‎08-06-2019 12:58

Hi @Gall5 it's nice to see you again participating here in the Community Forums, thanks for bringing this to my attention.

 

To better assist you with this situation, can you please let me know which Android mobile device you're currently using to sync your Fitbit? Also, the heart rate information isn't shown on any exercise you perform or with specific activities? If such is this case, with which activities you're experiencing this? In the meantime I receive your answers, please try the following steps:

 

  1. Force quit the Fitbit app
  2. Uninstall the app from your mobile device
  3. Make sure that your Android version is up to date
  4. Reboot your mobile device
  5. Reinstall the Fitbit app
  6. Restart your Charge 3
  7. Check if the heart rate impact is shown on any exercise

Regarding the QuickView feature not working, please make sure that this option is on in your account. To do so, please follow the next steps:

 

  1. From the fitbit.com dashboard, click the gear icon > your device image.
  2. Find the option to turn off Quick View.

 

Keep me posted and let me know if you have any additional questions. 

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‎08-07-2019 13:21

In response to RicardoFitbit

‎08-07-2019 13:21

Hello, having the same issue since July 29th. I tried your steps to reinstall, but same issue continues. I did notice when the app logged workout and the Charge 3 auto detected workout is reconciled,  the heart rate on the auto detected workout is lost. Hope this helps 

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‎08-18-2019 19:06

In response to Cayce

‎08-18-2019 19:06

Hello @Cayce it's nice to see you again participating here in the Community Forums, my sincere apologies for the delay in responding your post.

 

I appreciate your effort and patience troubleshooting this situation prior to posting. Let me share with you that we are aware of this situation and working to resolve it as soon as possible. In the meantime we find a resolution for this, my best advise will be to keep your Fitbit app, Android and device up to date.

 

Let me know if you have any additional questions. 

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