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Heart rate not registering

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‎04-23-2017 23:56 - last edited on ‎04-24-2017 16:12 by Moderator Alum

‎04-23-2017 23:56 - last edited on ‎04-24-2017 16:12 by Moderator Alum

Brand new charge 2 not registering heart rate. Tried restarting 4 times still doesnt work and charge 2 in correct place on wrist.

 

Moderator edit: edited title for clarity

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2 REPLIES 2

‎04-24-2017 11:28

‎04-24-2017 11:28

Welcome to the forums!

 

Did you set it under setting to Auto?

 

If so then contact support. Please let them know you have restarted it many times.

 

Contact Support
http://help.fitbit.com/?cu=1

 

Hope to see you around the forums! Join in on the discussions forums!

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

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‎04-24-2017 14:10

In response to WendyB

‎04-24-2017 14:10

Thank you I will try support as Ive tried everything. 

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