Heart rate not showing

[SarahLLively]

Fitbit Blaze 

My heart rate is not showing.  I've updated it, hard restarts,  let the battery run down and recharged and cleaned the back of it. Nothing has worked.  

Moderator edit: Format

[LanuzaFitbit]

Welcome to the Forums @SarahLLively! 

I'd like to ask some questions as to what might be going on.

Where exactly are you not able to see the HR data, on your Fitbit or on your Fitbit app? When did this start happening?

If you have the time, you should definitely go through this article about Heart rate or this one talking about why isn't it showing on your Fitbit. 

Let me know if you have any further questions!

[SarahLLively]

The HR is not showing up on both the fitbit and the app. This happened last week, it was working fine then just stopped.

I will look though the links you sent to see if there's something I haven't tried yet.

Thank you!

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[SarahLLively]

Issue has not been resolved. 

[LanuzaFitbit]

Hello @SarahLLively.

Thanks for letting me know that you have gone through the links I mentioned. 

Could you let me know exactly what are you seeing your Fitbit? Do you see 0 or only dashes? Additionally, what phone are you using?

Look forward to your reply.

[Happylaker]

I'm having same problem with heart rate not showing. It's dashes after the ❤️symbol.

[EstuardoFitbit]

Hi @Happylaker, thanks for taking a moment to join in this amazing community. 

To learn more about this situation, it would be helpful to know which device you have. Also, it would be very helpful if you could check that your cellphone is running the latest Fitbit app version. 

[Happylaker]

My watch is a Fitbit Blaze. My android phone is  Motorola.