help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Heart rate not syncing on Android App

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-10-2018 13:19 - last edited on ‎10-25-2018 10:25 by Fitbit Moderator

‎10-10-2018 13:19 - last edited on ‎10-25-2018 10:25 by Fitbit Moderator

My Charge 3 displays my heart rate, but it is not updating or recording it on my Android fitbit app. Anyone else having this problem?

 

 

Moderator edit: Clarified subject

Best Answer
3 REPLIES 3

‎10-11-2018 08:13

‎10-11-2018 08:13

It's nice to have a new member around, welcome @OKCliff! You can see live heart rate by making sure Bluetooth is enabled on your mobile device. 

Since you're using the Android app, you'll only see heart rate data if you have call, text, or calendar notifications enabled.

 

I've moved your post to the Android App as there are more chances to get related replies here.

 

Hope this helps, keep me in the loop! 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer

‎10-24-2018 11:29

In response to MarreFitbit

‎10-24-2018 11:29

All that's enabled on mine and it's still not syncing. 

Best Answer

‎10-25-2018 10:24

In response to ClassicRedhead

‎10-25-2018 10:24

Welcome to the Forums @ClassicRedhead.

 

Thanks for checking that everything is enabled before posting in here.

 

In this case I'd like to ask some questions:

  • What is the phone that you are using?
  • Are you referring to the live HR or HR in general?
  • Are you able to see your HR in your Fitbit's screen?

Let me know if you have any further questions.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
Best Answer
0 Votes