Heart rate not working

[Els1978]

For a while now my heart beat is not visible on my fitbit. I've update him, restarted a few times and still no change.

Has anyone tips?

[RicardoFitbit]

Hello @Els1978, welcome to the Community Forums, it's a pleasure to help you with this situation. 

First, i'd like to appreciate your effort and patience troubleshooting this situation prior to posting and for sharing this with me. To better assist you, can you please let me know if the heart rate sensors of your device are still flashing? Also, which Fitbit device you're using? if you haven't already done so, I recommend you to check our help article: Why don't I see my heart rate on my Fitbit device? and let me know how it goes. Such information was really helpful for other users that were experiencing the same uncommon behavior.

Looking forward to your reply, let me know if you have any additional questions.

[Rich_Laue]

Is this on the tracker and not in the Fitbit app? I'm wondering why this was posted in the android app and not the hardware board for the tracker? 

[KoshKa07]

Hi, I am having a similar situation. I restarted the Fitbit to factory settings but the sensor is still not flashing... Anyway I can fix it?

[RicardoFitbit]

Hello @KoshKa07, welcome to the Community Forums! 

Thanks for troubleshooting your Fitbit prior to posting. To move forward with this situation, can you please let me know which Fitbit device you're currently using and if the steps that were shared on my previous post were taken into consideration? I'll be looking forward to your reply.

@Rich_Laue Thanks for your post and participation.

Let me know if you have any additional questions.

[KoshKa07]

Hi Ricardo,

Thank you for your reply. I only realised the issue with the heart rate sensor after I did the restart as I am currently having syncing issues with my device. The device is a Fitbit (special edition). I can give you the specific code for it in private if it's necessary. 

The sensor at the back is no longer flashing. On Monday I did a training session and realised that my heart rate was stopped at 83 through the training. (As much as I wish this to be true, I don't think so). I have been by now experiencing sync and GPS issues (I cannot do a bike ride with the watch as it will tell me that I only did 200m in 5 minutes). I impaired the device, I uninstalled the app, I reset my watch then to default settings, after which I noticed that the sensor is not flashing.

I don't know if this is something to do with the update that everyone is blaming or is the sensor just broken and I need to change the watch?

Please help! Thank you in advance!