Heart rate tab on tracked exercise

[VBM1]

Hi, 

Looking at my history of tracked exercise using the phone with GPS, up to almost the end of July 2019 the summary included a tab that showed a chart of my heart rate during the exercise.

This heart rate tab is no longer there.

Why? 

I would like it back please! 

Any suggestions? 

[garybrat]

the heart rate zones no longer show up in the app? why not?

[RicardoFitbit]

Hello @garybrat, welcome to the Community Forums!

To better assist you with this situation, can you please let me know which Android device you're currently using? Also, when was the first time you experienced this? If possible, please send me a screenshot of your concern for a better understanding. You can refer to this post to do so. 

Keep me posted.

[RicardoFitbit]

Hello @VBM1, welcome to the Community Forums!

I appreciate the details that were shared in your post, sorry for the inconvenience experienced with your account. To better assist you with this, can you please let me know which Android device you're currently using? Also, when was the first time you experienced this and how many times since then? This situation occurs with every exercise? Please keep me posted so we can move forward.

Let me know if you have any additional questions.   

[Rich_Laue]

@RicardoFitbit this issue has been going on for several months and is in the list of known issues. 

Activities that are auto detected have a heart rate graph. Any manually recorded activities lack the heart rate graph. 

[RicardoFitbit]

Hi @Rich_Laue thanks for your post.

I appreciate the information that was shared in your post, I'm aware of this situation but I need to gather more details from our users to move forward and continue providing assistance accordingly to the known issue that was shared in your post if applicable, however, thanks for pointing this out.

Ask me any additional questions you may have, is always nice to see you here in the Community Forums.

[garybrat]

thanks for your response. screenshot is attached. as you can see there is
no data for heartrate zones. this was working fine before recent updates on
my galaxy j7 v phone.

[RicardoFitbit]

You're welcome @garybrat, sorry for the delay in responding.

Unfortunately, the screenshot wasn't attached correctly, can you please send it again? Keep in mind that the Samsung Galaxy J7 is not listed as a compatible device with our products and services. In the meantime I receive your reply, can you please try with a compatible device too so we can determine if the compatibility concern is what is causing this concern? Keep me posted.

Let me know if you have any additional questions.

[Rich_Laue]

@RicardoFitbit for the last couple of months, on android, forr a manually logged activity there wasn't even a tab or page to display heart rate. Auto detected exercises did have the heart page. 

@garybrat After updating to the Fitbit app version 3.5 I'm happy to say that my heart rate page has returned. 

[VBM1]

• Hi, 

On 27th July I had a heart rate tab. 

29th July I did not have a heart rate tab. 

 

 I am using a Huawei mate 20 pro with Android and am up to date with all Fitbit updates.

• I would like my heart rate tab back please 

[Rich_Laue]

@RicardoFitbit It looks like when using the connected GPS the heart rate page gets replaced with the GPS page. 

Therefore to see heart rate i need to turn the GPS off. 

[VBM1]

Hi

I want the GPS page and the heart rate tab.

I use to have both and I don't want to compromise. 

I have started looking at Garmin because this is annoying and going on to long. 

[Jellyjud]

There are multiple other forums on this issue. It is very frustrating. I have bought a xiaomi mi band and can now track heart rate  GPS and pace for my runs again. I see no real evidence Fitbit is working on this issue