Heart rate zones display messed up on Android app

[balag59]

Hi,

I just got a charge 2 and use it with a samsung galaxy s7 edge and I'm on the latest version of the charge 2 firmware and the android app.I recently saw some screenshots of the ios app and noticed that in any heart rate graph, the zones are all neatly demarcated and colored appropriately including the color blue for normal heart rate out of any zone. However, on the android app,there is no line showing demarcation between the zones and worse the colors in the graph are all over the place and I can't really differentiate between any particular zone. I also noticed the same on a few other screenshots across the forum and was wondering if there was something inherently wrong with the android app or if there was something I was missing. Any help would be much appreciated.

Thanks!

[RobertoME]

Hello @balag59, welcome aboard to the Fitbit Community! I would like to request some comparative screenshots of the heart rate charts you are seeing, to have a better understanding of your concern. If you need additional help to upload screenshots to our Community please use the directions of this post.

The colors of the heart rate graph are similar across the iOS and Android platform. Goes from Yellow for Fat burn, Orange for Cardio zone and Red for Peak zone. So having a close look of what you saw or how is showing the information your Android will be helpful to provide you more details or directions to correct the issue in case your app is not behaving as it should.

I'll be looking forward to your response. See you soon.

[balag59]

Thank you so much for your response! Here are some examples of what I'm talking about. 

 Notice how Crystal clear everything is on ios due to its accurate and clear coloring and demarcation of different heart rate zones. One look at it and u can easily identify from the graph as to where one zone ends and the other begins. 

Now check out the mess that is the android app

Now what am i even supposed to make out from that app. The colors are in absolute shambles.. there's no sense of heart rate zones.. worst part is everybody keeps saying that different operating systems are different and that's the reason why but this is ridiculous to be frank.i feel kind of cheated as an android user. 

[RobertoME]

Hello @balag59 thank you for the screenshots and please accept my apology for not being around lately. I see what you mean, indeed the graph are different, however this is not a glitch but is a distinctive difference between both apps. Note that the data is the same although the color will be different.

Although I appreciate the feedback and I will share your comments with my teammates. All the feedback is important for us for future updates.

see you around and let me know if you have additional feedback.

[balag59]

Thank you for the info once again! I understand what you're saying but it is highly disappointing nonetheless and misleading too when I can't even look at the graph and easily identify as to what heart rate zone I'm in. I don't understand why the same thing can't be implemented on the android app or atleast a better color coded graph that actually makes sense to the user. Easy to read software was the main reason I went in for the fitbit charge 2 over the garmin vivosmart hr+ and I deeply regret it now. Could I honestly expect any improvements in the heart rate data because if not I'm considering switching to garmin.Thanks!

[thisguy123]

Any chance of this ever being changed?  I just recently switched from iOS to Android and this just makes the heart rate graphs completely unusable.  It doesn't help that the yellow and orange colors that were used are nearly the same color.  It basically just looks like my heart rate is constantly high, whereas on iOS I could look at a graph and instantly see spikes in my heart rate when I was working out or anything.  I think the original poster here demonstrated this very clearly with the images included.