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Help! Ionic issues

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‎07-21-2018 13:09

‎07-21-2018 13:09

My Ionic stopped syncing on the 14th. I have reinstalled app, no luck. I disconnected the Ionic from phone to re-add and now it won't!! I get as far as it saying it found the watch and then won't go any further saying syncing issue. 

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‎07-22-2018 02:01

‎07-22-2018 02:01

I would try restarting your phone and then restarting your fitbit using this procedure:

 

  1. Press and hold the back (left) and bottom buttons until you see the Fitbit logo on the screen. This should take less than 10 seconds.
  2. Let go of the buttons.
  3. If your Fitbit Blaze, Fitbit Ionic, or Fitbit Versa doesn't work normally, use the instructions in How do I turn off my Fitbit device? to turn your watch off and on again.

If it still won't sync after that then there are some more ideas to try in this help file: https://help.fitbit.com/articles/en_US/Help_article/1866/

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