help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Help- My App Went Ahead Two Hours Instead of One!

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-12-2017 18:48

‎03-12-2017 18:48

Hello,

Apparently when my Fitbit app adjusted for Daylight Savings, it skipped ahead two hours instead of one. I've tried clearing data/c

cache, restarting phone, trying to change and change back the time zone... but no success. My Charge 2, however, is fine. What should I do now?

Best Answer
0 Votes
1 REPLY 1

‎03-13-2017 05:43 - last edited on ‎05-30-2025 09:20 by Fitbit Moderator

‎03-13-2017 05:43 - last edited on ‎05-30-2025 09:20 by Fitbit Moderator

A warm welcome to the Community @dizzililizzi and thanks for troubleshooting this inconvenience by yourself. It's weird to hear this since the app will take the time that your phone has. Have you checked your phone's settings? If you haven't, I recommend checking them. Also, if you have the automatic timezone on, turn it off. 

Catch you later. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer
0 Votes