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Help connecting device

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‎07-15-2016 09:15

‎07-15-2016 09:15

Hi, I have been using my flex without issue for months now but recently it lost connection with the app and now won't connect at all. The device is fully charged and I have tried unintelligible the app and reinstalling but I still can't add my device. It finds the flex but then loses it straight away any ideas please?
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‎07-15-2016 11:58

‎07-15-2016 11:58

@Kimbo18 Thanks for taking the time to try some troubleshooting on your own. I recommend that you also try out these tips and let me know if that helps out.

 

Have a great weekend! Robot Happy

Erick | Community Moderator

It's all about the food! What's Cooking?

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‎07-15-2016 11:58

‎07-15-2016 11:58

@Kimbo18 Thanks for taking the time to try some troubleshooting on your own. I recommend that you also try out these tips and let me know if that helps out.

 

Have a great weekend! Robot Happy

Erick | Community Moderator

It's all about the food! What's Cooking?

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‎07-15-2016 18:54

‎07-15-2016 18:54

Thank you. I tried restarting my fitbit and that seemed to do the trick 👍
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