help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Help

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-29-2016 22:45

‎11-29-2016 22:45

New to fit bit bought a charge 2 and I can't get it to sync with my galaxy s7edge .. I have restarted the fitbit and turned the Bluetooth on and off and uninstalled and reinstalled the app .. The fit bit just shows the fitbit.com/setup on the screen and nothing else.. Any advise on what else to do
Best Answer
0 Votes
1 REPLY 1

‎11-30-2016 08:14

‎11-30-2016 08:14

If you are seeing the setup screen on your tracker, @Stacyr22, you have not completed the setup and cannot sync it until the setup is completed.  Check out this help article on setting up your tracker http://help.fitbit.com/articles/en_US/Help_article/1873

Best Answer
0 Votes