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Hourly Activity logging on Fitbit, not app

ANSWERED
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‎08-16-2019 19:20

‎08-16-2019 19:20

Since the latest update, my app hasn't been showing my hourly activity, even though it says on the home page that I have completed the activity for the day. When I click on the hourly activity button, the hourly calendar shows nothing and my day by day hours are logged as 0 for every day.

 

I am getting the notifications on my watch that I have done my 250 steps an hour.

Best Answer
1 BEST ANSWER

Accepted Solutions

‎08-18-2019 18:00

‎08-18-2019 18:00

Hello @SunsetRunner welcome to the Community Forums!

 

I appreciate all the information that was shared in your post, my apologies for the inconvenience you're currently experiencing. To better assist you with this, can you please let me know which Android mobile device you're currently using? Also, when was the first time you experienced this and also, this is affecting your Hourly Activity information everyday? In the meantime I receive your answers, please try the following:

 

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the Android version of your device is up to date.
  4. Reboot your mobile device.
  5. Reinstall the app.
  6. Login using your Fitbit credentials.
  7. Try again.

 

Keep me posted.

View best answer in original post

Best Answer
4 REPLIES 4

‎08-18-2019 18:00

‎08-18-2019 18:00

Hello @SunsetRunner welcome to the Community Forums!

 

I appreciate all the information that was shared in your post, my apologies for the inconvenience you're currently experiencing. To better assist you with this, can you please let me know which Android mobile device you're currently using? Also, when was the first time you experienced this and also, this is affecting your Hourly Activity information everyday? In the meantime I receive your answers, please try the following:

 

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the Android version of your device is up to date.
  4. Reboot your mobile device.
  5. Reinstall the app.
  6. Login using your Fitbit credentials.
  7. Try again.

 

Keep me posted.

Best Answer

‎08-18-2019 18:04

In response to RicardoFitbit

‎08-18-2019 18:04

Hi,

 

It's a Samsung Galaxy S7. It started on Wednesday 14th Aug, when I was asked if I wanted to switch to the new layout and I accepted. It is affecting my hourly activity every day.

 

I will uninstall and try again.

Best Answer
0 Votes

‎08-20-2019 19:39

In response to SunsetRunner

‎08-20-2019 19:39

That worked, thank you!

Best Answer

‎08-27-2019 16:39

In response to SunsetRunner

‎08-27-2019 16:39

Your reply and update are appreciated @SunsetRunner, sorry for the delay in responding.  

 

I'm happy to know that your concern with the Fitbit app was resolved. Please do not hesitate to contact me back if you require further assistance or if you have any additional questions for me to answer, I'll be here.

 

I want to suggest you to visit our discussion forums and participate! There are several users who are interested infitness, healthy eating, better sleep, among others. I'm sure that they will be happy to meet you there.

 

See you around. 

Best Answer
0 Votes