Hourly goal doesn't sync correctly

[Zuzuxx]

I have 14 hours step goal. It's all complet on my fitbit charge but there is always 1 or 2 hours missing after syncing on app. What's wrong? 

It looked to work, but only first 2 days.

Also I can't see the history of this hour goal. 

Any idea what to do pls? 

[LanuzaFitbit]

Hello @Zuzuxx.

Thanks for sharing that the hourly goal information is not accurate on the app.

In this case I'd like to recommend that you log out of your account and then log back in. That will force your app to load all of the data from the servers again and thus display the correct information. 

In the meantime please confirm if the information is accurate on your Fitbit's display.

I look forward to your reply.

[Zuzuxx]

Hi, I tried logging out and logging in. I am not sure if it helped, so far it's ok, but I lost notifications from my phone, email/ hangout... Restart of the phone  didn't help.

There are correct information on my watch charge 3, but missing some info on application Fitbit.

[LanuzaFitbit · Accepted solution]

Hello @Zuzuxx.

Thanks for trying that and sharing those details.

In regards to the notifications please try to follow the steps listed in this help article. They will get the notifications working again.

As for the information, has it continued to be incorrect on the app?

I look forward to your reply.

[Zuzuxx]

Hi again, I am strugling with hour sync again. I am missing one hour on app which is present on my watch. Logging out didn't help.

Any other idea? 

[LanuzaFitbit]

Hello @Zuzuxx.

Thanks for letting us know about this issue. We’re aware of it and are working to identify a resolution as quickly as possible. 

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Please let us know if there's anything we can do to assist you in the meantime.