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How can I make a Fitbit account?

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‎06-16-2023 23:09 - last edited on ‎06-17-2023 11:18 by Fitbit Moderator

‎06-16-2023 23:09 - last edited on ‎06-17-2023 11:18 by Fitbit Moderator

I just bought a Fit Bit (Inspire 3) and downloaded the app.

The only options were sign in with Google or Sign in with Fit Bit.

However on the app there is no option to make a Fit Bit account (my Google account is a workspace account so it would not let me).

I went to the web site to use the live chat but I needed an account to be able to log in.

It just seems utterly bizarre there's no option for new users to be able to create an account.

I also wasn't able to find a place online where I could create an account either.

Am I missing something obvious?

Moderator edit: Subject for clarity.

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4 REPLIES 4

‎06-17-2023 05:33 - edited ‎06-17-2023 05:34

‎06-17-2023 05:33 - edited ‎06-17-2023 05:34

Hello @berus44 and welcome to the Community.  At the risk of sounding silly, I thought you needed a Fitbit account to post on this site.  How did you get to this site?  Can you log in on the mobile app page with those credentials?

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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‎06-17-2023 11:33

‎06-17-2023 11:33

@LZeeW Thanks for your input. True, you need an account to post in the community. You can indeed use the same credentials for the Fitbit app. 

@berus44 Welcome to the forums! Thanks for your post about the Fitbit account and the explanation. As @LZeeW said, your Fitbit community profile is also your Fitbit account. You can tap on "Sign in with Fitbit" and use the same email address and password you used for the community. 

RodrigoM | Community Moderator, Fitbit

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‎06-18-2023 11:19

‎06-18-2023 11:19

This is affecting my wife as well.  I have had a Fitbit account (using my Google Workspaces account as the email address) for 5 years, which is what I am using to search for possible solutions, and am now using to comment on the bad experience she is having.  But my wife, who also uses a Google Workspaces account for all things, cannot use the Fitbit app using the Google Workspaces account, and cannot create/use a Fitbit account that uses her Google Workspaces email address either.  We are close to returning the Fitbit and buying a more expensive solution, like an Apple watch, just because Google seems to keep breaking their own users experiences.

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‎06-18-2023 11:40

In response to OleOse

‎06-18-2023 11:40

@berus44 you created a fitbit account this week. Your profile is at https://www.fitbit.com/user/BLY8W8

Yes @OleOse I see you created your fitbit account in June of 2018 profile at https://www.fitbit.com/user/6PR9GJ

 

Open the fitbit app and choose sign in with Fitbit. 

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Then fill in your registered email and password

1000025964.jpg

Once logged in, Tap the top left, then tap '+' to setup your new tracker. 

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