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How do I delete previous owners info?

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‎10-08-2016 08:53

‎10-08-2016 08:53

I've just bought a 2nd hand charge but downloaded the app before deleting all the info! Now I can't delete the previous information from the app. Have reset the tracker but when it syncs to the app, it adds it all on again! Any help will be gratefully received!
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‎10-08-2016 09:18 - edited ‎10-08-2016 09:18

‎10-08-2016 09:18 - edited ‎10-08-2016 09:18

Less than a week of stuff retained, your movements are being tracked in your account now you are signed in as you, you won't notice the retained stats in a week, no way to "erase", sorry'bout that - keep moving, congrats!

Community Council Member

WmChapman | TX

Ionic, Versa, Blaze, Surge, Charge 2, 3 SE, AltaHR, Flex2, Ace, Aria, iPhoneXR "Every fitbit counts"

Be sure to visit Fitbit help if more help is needed.

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‎02-04-2018 07:39

In response to wmchapman

‎02-04-2018 07:39

Thank you for your kindness in helping me to clear previous owners info. I now understand that I cannot, but as I have my info added the previous obsolete info will disappear. 

Regards Anne x 

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‎02-04-2018 07:41

In response to Annejoan

‎02-04-2018 07:41

Did my last sentences make sense?

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