How do I remove the Sleep Profile ad in the Android App interface?

[Dave_M_G]

 

In the Sleep interface, there is an ad for Premium with the title "Learn more about your sleep" that takes up about a quarter of the screen. It takes up so much space it pushes the information I need off the bottom of the screen.

I am never going to sign up for Premium. How do I remove this ad?

[Guy_]

Hi @Dave_M_G - in principle you may not be able to, but

• as I don't have it, it may be because I signed up for Premium and then cancelled it when the offer had expired.
• or when you are no longer eligible for the free Premium it might go away.
• or you only get it after a login
• or if you click on the sleep graph to see stages, it may go once the prompts [after a login] have been accepted [as it knows you are logged in]

[Dave_M_G]

Thanks for the suggestions.

I'm not sure, though, when you mean, "you only get it after a login." I'm using the Android app, which is permanently logged in to my account, I am never logging in or out. What login scenario are you referring to?

[Guy_]

@Dave_M_G  - in the app, click profile photo, scroll to the bottom and logout. 

Press and hold the phone Fitbit launch icon, click app info, clear storage cache and force stop it.

Then launch the app again.

[Shelleyp]

This did not work. 

This is controlled by the company, and they need to stop it. 

[Dave_M_G]

@Guy_, unfortunately, logging out and clearing the app data did not change anything. The ad for Premium remains.

[LZeeW]

@Dave_M_G  @Shelleyp  @Guy_   Please vote for and leave a comment on this Feature Suggestion.   Users who aren't eligible for free Premium still get the ad.  Premium users get a larger box, so large that we need to swipe up just to get to last night's details.

[Dave_M_G]

@LZeeW, I'm not clear on how that suggestion has anything to do with this problem. The feature request you link to is about hiding monthly goals or something. There's a comment referring to the problem with the ad, but there's no indication that implementing the feature request would have any bearing on this.

[LZeeW · Accepted solution]

@Dave_M_G   I couldn't edit the Feature Suggestion after I posted it.  I added a comment that non-Premium users also get a large box, too.  All users should be able to minimize the box.  All comments go to the development team.  This is why I feel comments are more important than just votes.

[Erruve]

I agree. I'm a premium user and I'm very annoyed with the sleep profile placement and statistics at the top of the sleep page when what I want is the data from the night before. I wouldn't mind seeing this at the bottom but it's current placement is VERY annoying.

[Madimeje]

I also find the very annoying. Glad you brought it up! 

[Dave_M_G]

How did this get selected as the best answer? It's not an answer, it's just a redirection.

[Guy_]

@Dave_M_G- Community Council members can give best answers to their own posts, or of others.

Normally it is the user who asks the question who is expected to choose, if one is actually helpful, as per the community guidelines.

If you are not satisfied try reporting it to the moderator using the 3 dots and get it removed as best answer so you can choose.

[LZeeW]

@Dave_M_G   You asked how to remove the ad.  The Fitbit development teams don't monitor the device and platform forums.  They do regularly read the Feature Suggestion Forum, making it the only way for users to ask for change.

The link is a redirection to the FS because this happens to be the current best way to solve this issue.  I selected it days after I posted it because it is the best way to help other users with the same question and you had not returned to this site.

Community Council members can select the Best Answer in all threads.  I often select Best Answers in topics I don't even participate in.  There is no Community Guideline violation here.

[Guy_]

@LZeeW - as a general principle council members should be encouraged to not give best answers to their own posts, or even in other topics.

This is because it deprives the original poster the right to choose which results helped them the most and in addition discourages other members from helping out in the community, which is primarily for the members of the community.

As @Dave_M_G has expressed being unhappy with the best answer you have given yourself, instead of justifying it, it might be a better idea to remove the best answer so he can choose which answer, if any, was the best answer for him.

It should be noted that posters are automatically requested to assign a best answer if they want, it is their choice whether to or not as this is their forum.

[Dave_M_G]

@LZeeWit may not be a violation of community guidelines, but that does not mean it is a practise that makes users feel like they are being heard or that their concerns are being treated with respect. It feels like you just want to force closure and limit dialog.

I don't disagree that taking the matter to feature requests is a good idea. But to claim that the suggestion is an "answer" misses the point of what it means to have a solution. If the feature request gets acted upon, and a fix is known to be in the works, then that could be reported here, and *that* would be a solution and answer.

[Rich_Laue]

@Dave_M_G the Best Answer use to be called Solved. Their was an issue with this wording because not all questions are able to be resolved or have a solution. Some may only have a workaround, an answer of it is out of our control, or a work around. Therefore the phrase Best Answer is now used. This denotes that the question may not be resolved, but for now we have a Best Answer, which may only explain that it is beyond our control. Which is the case for this thread. 

For a lot of these banners, like the premium, in the app over a week or so, they do disapeer. 

[Dave_M_G]

Thanks for the explanation.

In my personal opinion, from a user perspective, having something marked "best answer" isn't much better than "solved" in terms of whether or not it feels like a conclusion is being forced in order to halt progress or discussion.

It would be better to have the ability to mark a discussion as "unresolvable" or something similar to say that, unfortunately no solution can be made at this time with the available information or resources.

As for the banner, I have been a user of Fitbit and the Android app since 2015. The premium sleep feature advertisement banner has been there for months now, and is still there as of this writing. It's not my experience that banners simply disappear after a week or so.

[ziplock9000]

Once again the "Best Answer" isn't an answer at all!

They deliberately put it there to try and get more money from users. More of fitbit's dirty tactics to get more money from you even though you've bought the hardware.

[Rich_Laue]

Once again, the best answer usually is picked by the original poster. Maybe you disagree with the person that started this thread. If so then you will want to start a new thread, about your issue.