How do I unlock my Sense from my phone?

[cberrjai]

Unlock sense device from android phone moto2025

My device is locked. 

I see a red phone warning on my device, says, unlock from phone. 

There is not an area for me to unlock or change pin/ lock number.

My device still runs alarms on the device.

I "cannot" factory reset , the device is locked 

I cannot uninstall, reinstall as a set up from my phone, because, I cannot see and numbers due to the device being locked..

I have no option to reset anywhere on my phone app

Moderator Edit: Clarified subject

[LizzyFitbit]

Welcome to the community, @cberrjai.

Thanks for your efforts and looking for other steps to get your watch unlocked. Based on your post, it seems your Sense is still connected to your account. If that's correct, please give a try to the following steps in the given order:

1. Open the Fitbit app and tap the Today tab.
2. Tap Devices at the upper left corner.
3. Tap your device image and then Device Lock.
4. Find the option to reset your PIN code.

Please note that after resetting your PIN code, you must add your cards to Google Wallet as if you were setting it up for the first time.