How to cancel the installation of a clock face?

[GeraldineP25]

Does anyone know how I can cancel the installation of clock face on an Inspire as mine has been trying to download for 2 days now.

Many thanks

Moderator edit: updated subject for clarity

[LizzyFitbit]

Hi @GeraldineP25. Welcome to the Community Forums!

I'm sorry that the clock face isn't installing correctly on your Inspire, and let's work on this together. While there isn't an option on the app to cancel the installation, you can stop the process by closing the Fitbit app from your phone. To do that, go to your phone's settings, tap on Apps > Fitbit > Force stop. Then, go back to the Fitbit app to check your details or try changing the clock face one more time. If your Inspire gets stuck in the installation screen, you can try restarting it to refresh its performance.

Give it a try and let me know how it goes!

[FrusteratedUser]

I am having the same problem with my Ionic.  Force killing the app, restarting my iphone and restarting my Ionic have not solved the the problem.  Hangs on "switching" for 10's of minutes before eventually giving an error, and then starting to attempt (and fail) to install again.  There _needs_ to be a way to remove an uninstallable clock face from the "queue", as well as a way to cancel a hung install.

[1318124]

I'm having a similar issue, but with the "coach" app, it isn't breaking anything, but it's annoying to see "some apps did not finish installing, do you want to now" every time I open that section of the app

[Shenanigans81]

Same here... I got the clock face back to the previous one. But it continues to attempt to download the others and force stop nor shutting down stops it. You cant delete them from the que. It's just sitting there eating up data. Literally about to delete the whole app from my phone and return the darn watch. It also appears to be an issue that has been around awhile with no foreseeable fix in the future. Really!!!

[GeraldineP25]

Thanks for responding but I posted that a few months ago... fixed by
upgrading phone!

[FrusteratedUser]

update:  I was able to get unblocked.  I'm not entirely sure what fixed it, but here are the things I did right before it started working : 

- remove the (self-built) clockface I had sideloaded

- force-killed the mobile app

- restarted the Ionic twice

[Shenanigans81]

Thank you idk what else to do. I even uninstalled the app and when I reinstalled it the thing was still going. I'm so confused. I wish there was a warning about downloading more than one at a time at least.

[ken_108955]

This has not worked for me.  It continues to say it is switching.  I have a strong connection but it has been doing it for almost 10 hours.  Very frustrating

[Delco76]

I have the same issue on my husband’s Android. The clock face hasn’t completed download and when I click “later” when prompted to continue install, it goes back to downloading. 
i tried suggestion to force stop, and it didn’t work.

if anyone has another solution, please share. Thank you.

[LizzyFitbit]

Hi everyone. It's good to see you here in this thread and I'm sorry for the delayed response.

Thanks for sharing your experience while installing a clock face and/or app on your Fitbit, as well for the troubleshooting tried prior posting. I understand how you feel about this matter and to further investigate, please provide me with the following details:

• Model of your Fitbit device.
• Your phone's model and OS version.
• Screenshot of any error displayed on the Fitbit app. To attach it in your reply, check this post.

For the ones that haven't done so, please make sure the Fitbit app and your Fitbit device are updated to the latest version.

I'll look forward to your reply.

[ken_108955]

After 48 hours it finally allowed me to selected another type and is now
working. I have a Versa Lught Smartwat h. Using a Samsung A8 android phone.

Yes everything was up to date.

Ken

[LizzyFitbit]

Hi @ken_108955. Welcome back! I'm sorry for my delay.

Thanks for your efforts and for keeping me posted. I'm glad that your Versa Lite is now working and now you'll be able to customize your watch with your preferred clock faces. In case you have some spare time, I’d like to invite you to visit our Discussion Board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!

See you around! 😊

[Shenanigans81]

Mine is still spinning... nothing will make it stop. I have a Samsung
Galaxy edge s7 and a versa lite. I tried uninstalling the app and
reinstalled it to no avail. I managed to change it to a previous clock face
but I cannot get any new ones at this time. I also paid for one that I
still cant use. On top of that... I also cannot receive any of my text
messages. It's kind of frustrating to get something you're excited about
and it can't do many things you hoped it would.

[LizzyFitbit]

Hi @Shenanigans81. I'm glad to see you here again and I'm sorry for the delayed response.

Thanks for sharing more details about this matter, as well for any other step that you've tried. I understand where you're come from and appreciate the feedback shared in your post. Since the issue persists, I've shared your post to or team so they can look into this. Once I have more details, I'll update this thread.

If you need anything else, let me know.

[PaulOwenWales]

Versa 2

Android 9

Mobile app keeps saying have to wait for one clockface installation to finish before installing another so cant choose a clockface that works.  Eats loads of Versa 2 battery too, mine lost the last 27% power in just two hours and so I have been without Fitbit most of the day.  Frustrating!

[Ambelrynn2353]

Same happened to me and idk how to fix it 

[ken_108955]

I had to reset my fitbit and start over. It has worked quell since

[TinaDee-73]

I was having the same problem and I had to go into FitBit in my apps and under Install, unknown apps switch it to allow and that seemed to work. trust me I tried everything and this make the most sense because it clock app is made but an unknown source. 

Good Luck I hope this helps. 

Tina 

[Srosette]

• Versa 2
• Samsung Galaxy s8
• App is updated. Just got fit bit versa 2 3 days ago.
• Keeps trying to install a clock face I already have installed.  Won't stop trying to install.   Tried uninstalling app & reinstalling.... turning off my phone...force stop app & nothing  works.  Help!