How to see average sleep hours and not sleep score

[MarkFletch]

Does anyone know how can I  get the average sleep Hours back where it was I find the fitbit sleep score totally  useless. I had 5 hours 40 min sleep got a sleep score of 82 rated good "what the ?" How could that possibly be a good nights sleep!!!.  I just want to know my average hours for the week back where it was instead of the useless sleep score.

Moderator edit: updated subject for clarity

[lifebmad]

@LizzyFitbit: But we have, in fact, lost functionality. We can no longer easily compare weekly averages by simply scrolling down. Instead, we only get a rolling average.

Moderator edit: word choice

[Nitocris]

@LizzyFitbit your response is just more proof of how out of touch fitbit and their staff is with this issue and their customers. It has been REPEATEDLY stated that those without HR trackers cannot in any way access any sort of average hours at all in the app, and for those of us that can there is no possible way to compare weeks or trends across weeks inside the app. It's no wonder why your profits are down and are looking for a buyout!

[Ari1301]

Please please get rid of the sleep score. I agree with all the other comments. It is rubbish. We just want average sleep hours. No one is interested in what  some 23 year old IT geek has programmed as a good sleep score. 

[Linjo]

You hit the nail on the head! There has been an inordinate amount of complaints about this. Is Fitbit going to do anything?????????

[764kelly]

@LizzyFitbit I have the most current version of the app and the solution you outlined does not work for me. I have a Charge 2. I do not want an HR. The blinking light drove me crazy. I have the device I want, I have an updated version of the app (just re-installed it last week), and still no average except online. Why doesn't the solution work for everyone? Thank you so much for any insight 🙂

[Akenta]

Maybe they added the useless sleep score to distract everyone from all the bugs they won't fix?  Had one issue that had around 40 pages, haven't seen that updated since everyone is bothered by this.  I bet in a few months fitbit will make another unwanted change and this one will be forgotten. 🙂

[Linjo]

I’m not sure why you think I outlined a solution. Didn’t happen! As of yet, no one has provided a solution. I’m looking for a solution to BOTH:
1) Can’t read Alta HR outside
2) Someone had the wisdom to change our accumulative weekly average HOURS of sleep to a RATED NUMBER. By the number of replies to that, it doesn’t seem to work for anyone. We all want our Accumulative Hours of Sleep.

My HR doesn’t have a blinking light, thank goodness!

[764kelly]

Hi @Linjo - I didn't think you did 🙂 @LizzyFitbit did...but it doesn't work for me 😞

[Linjo]

Well, yes, it works, but why should we have to jump through two hoops to get it. First go into the graph. Then HOVER on the last day and swipe from right to left. Okay, then I get your first picture with the word SLEEP. Then I have to hit the arrows to get the actual average.

You can ‘improve your overall environment’ by not tinkering with things that already work. What does a rating mean? Apparently not much to anyone! I got 4.5 hours sleep and got a GOOD rating. I can figure out for myself if I got a good sleep, a fair sleep or a poor sleep (haven’t seen that one yet on mine) simply by looking at the number of hours of sleep I got that night.

Also be really good if Fitbit fixes our devices so we can read them outside. I understand this has been a complaint since 2016. Doesn’t sound like Fitbit is paying much attention. Like others, I’ve been surfing the net. I see step and sleep monitoring devices for around $40, not the $200+ I paid.

My best friend’s husband had a heart attack several months ago. They both got Fitbits on my recommendation. Unfortunately, I wasn’t worried about reading outdoors for some time, as she always wore a watch when we walked our daily 4 miles, and my sleep monitor worked the way I like it. Then I noticed she could read outside on her Fitbit, and wondered why I can’t. Sure, a different model, but come on, really, we can’t read out devices outside? What about those who need to monitor heart rate as they exercise? It should at least be in your specs: ‘Please note: - Fitbit Alta Hr CANNOT BE READ OUTDOORS. BUYER BEWARE.’

And please don’t suggest, as one of your folks did, that I purchase a Fitbit upgrade! I should spend another couple hundred bucks and find Fitbit changes things I like anyways? Not happening. And it’s a shame I now think so poorly of a device I initially raved about.

Lin

[JewelyaZ]

So now we have to tap and swipe about 10 times to see the info that used to be part of the summary? This is a serious defect and I resent fitbit trying to further monetize me after I've been buying trackers for ten years, at least one a year and often more. 

[Mefive]

I really wish you would stop sayong it is still available. If you have a fitbir with no HR monitor (which a lot of people do). THERE IS NO OPTION TO SEE SLEEP AVERAGE. Doesn't matter what you click or swipe so stop saying it is still available because that is false for some. At the very least, put a qualifier.

[Linjo]

Wow. I never knew that.

[simplykaylene]

@Linjo 

They have completely ignored the fact that they sold thousands of defective devices (Check out the Versa forums) So to answer your question: no.  No they are not going to do anything. 

[Budnjessie]

Pretty bad.

[EdNash]

100% agreed! This is extremely frustrating not to be able to do this!!!

[gatsby63]

Don't worry. They won't listen to you.

[Linjo]

Amazing, isn’t it?

Sent from my iPad

[Mefive]

What are my other options. Just saw in the news they might be acquired so maybe this is not a priority? Anyone heard anything good about other trakcers that are not iwatches bc I dont want that either.

[sfc335]

Agree. I find the sleep score of no value.  Also, when I swipe right as suggested to see hours for the week, it was inaccurate and didn’t include time for a nap that had been manually logged. Please make sleep score an option not a default.

[Heidiwalkslow]

@LizzyFitbit people keep explaining to you that we don't all have this option on the sleep tile, to see average sleep. I've updated my app 3 times and still don't have it with a basic fitbit flex.