How to see average sleep hours and not sleep score

[MarkFletch]

Does anyone know how can I  get the average sleep Hours back where it was I find the fitbit sleep score totally  useless. I had 5 hours 40 min sleep got a sleep score of 82 rated good "what the ?" How could that possibly be a good nights sleep!!!.  I just want to know my average hours for the week back where it was instead of the useless sleep score.

Moderator edit: updated subject for clarity

[LizzyFitbit · Accepted solution]

Hi @MarkFletch, welcome back to the Community Forums.

Thanks for taking the time to share your feedback about the sleep scores, and I'm sorry that you've had this experience. Our team often reviews the comments posted in the Community to improve the Fitbit app, be sure that your feedback will not go unnoticed.

About your question, while there isn't an option to disable sleep scores, you can still see the average sleep hours for the week in the Fitbit app. Just tap on the sleep tile, and swipe from right to left until you're on "Hours in Sleep Stages" screen. Then tap on the full screen icon and it'll show your average sleep details.

See you around.

[MarkFletch]

Hi LizzyFitbit thanks for your input but your solution is not at all what I am looking for as I am looking to have what I had before ie I want it to calculate how I am going on my average sleep for the week upon opening the sleep screen. Using your method I have to manually convert each day to minutes then add up the total minutes then divide by the number of days then divide by 60 to give average hours then convert then average time decimal point into minutes by dividing 60 by that decimal point to come up with the minutes there I have my current weekly average sleep in hours and minutes and then I can finally get what I used to be able to just glance at on opening sleep screen - you can see why I am totally pissed off with what was perfectly fine being replaced by an absolutely useless "Sleep Score" which algorithms to calculate this are just crap because 5 hours and 40 mins sleep with a sleep score of 82 can't be "GOOD" in anyone's books. And what pisses me off even more is the fact that on my wife's Galaxy 9 she can switch off "Receive Sleep Scores" as hers has a button to do this under settings and it reverts to average sleep hours but although my Galaxy 6 phone updated itself at the same time as hers with this new stupid sleep score interface it doesn't have that option in settings so perhaps my question should be how do I get my Galaxy 6 phone Fitbit app to have that same option to switch off "Receive Sleep Scores" under settings

[tj93p]

Yes, this is definitely not an equivalent work around. Sleep scores aren't very useful and would much prefer average hours slept please!

[VP2019]

Who wants all those swiping steps...bring back what worked.  Average sleep hours at a glance line, not totally worthless sleep score that everyone dislikes and complaining about.  The new app as a whole was vast un-improvement.  Many say that FitBit will not be their next selection... I agree!

[SunsetRunner]

If you click on the 'Deep and REM' tile you then get the % scores for that night, the 30 Day Avg and Benchmark options.  Not sure why only on this tile and not the rest but hope that helps you a bit more.

[tj93p]

Thanks, I'd just rather see sleep averages on the sleep home tab not have to delve so far into it to get the information.

[Nitocris]

It's been a month @LizzyFitbit why no more responses? This is clearly a major issue affecting many users. Why is it taking so long for a resolution?

[Lilbiddy]

@LizzyFitbit, I opened my app today to find I now have this stupid totally arbitrary sleep score imposed on me. It means NOTHING.  Some days due to shift patterns I sleep in less than 3 hour sessions. These don't get scored at all. I want the average weekly hours back. I don't need a great big circle containing some random number taking up most of the space on my screen.  

You can also relay to whoever decided this was a good idea that in no way whatsoever will I be paying I brass farthing for any of their so called dynamic, integrated and highly personalised services. I've already paid for my tracker which due to poor customer service has highly variable ability to function properly with the app. In fact I am sure my tracker is only working at all because I didn't update my charge 2 with your boobytrapped firmware update. 

As for the app.  Every update turns into a farce, with the same solutions of the customers having to jump through hoops to try and regain normal function.  No I won't pay for more of the same and I will not pay for another fitbit device when you finally manage to kill this one.

If I still had back teeth I'd be fed up to them.

[TimmyJo]

My app has also just updated to sleep score and it's telling me my sleep has been good when I'm exhausted.

I would like sleep average back as an option.

[Akenta]

I was also surprised this morning.  I already was missing a quick look on the dashboard to see when I fell asleep and when I woke up.  But now I don't even get the time awake on the dashboard.

[VP2019]

I do not like the new app features at all ... FitBit just keeps lowering their appeal.  Lots of people in that camp now and refusing to purchase a FitBit again!

[daleylife]

Yeah, I don't mind the sleep score, but it should be an addition-- not in place of a really good feature. I also want my average time asleep for the week back. Fitbit, PLEASE, listen to your customers. This is just another thing that will drive people away. 

[daleylife]

Everybody: The average time asleep data is still available.In the  "hours in sleep stages" screen. From there, to the right of those words is a tony square box. Click that. Then you'll be taken to "full screen" and at the top, you'll see the average time asleep in hours and minutes.

I want to be clear, I do not like that the data was moved and requires more steps to view (not to mention your average sleep time slowly scrolls by instead of just being listed) but the data is not gone. But I still think it needs to be put back where it used to be and sleep score needs to be its own separate thing.

[VerifiedUser]

Thank you LizzyFitbit!  I hadn't found that, but with your explanation of where I can still see my average sleep time for the week, I am very happy.  It's only one extra swipe and one extra tap and at least I can fairly easily see the info that I need.  Thanks.

[VerifiedUser]

Thank you daleylife!  This was helpful info.

[VP2019]

Yes, more steps and different viewed result ... we all want to see average hours with weekly history, not by multi-step non-detailed graph.  FitBit... I hope you’re listening to all the complaints!

[Lilbiddy]

@daleylife,  cheers for that. Though I must say seems an odd place to hide it. As you say the sleep score things should be separated out to a field of their own. Like behind that enormous number. Then the hours and stages wouldn't be muddled in.

[lifebmad]

Sleep scores are arbitrary garbage and I resent how it's forced upon us.  Give us an option to disable this BS and give us back the actual useful information, i.e., the average hours slept.

Does anyone know of a sleep monitoring watch that displays the sleep stages and can display Day, Date & Time with seconds?  Because the Charge 3 certainly doesn't.  😞

[Vindo]

This might be helpful information if the latest Fitbit software update had actually provided my phone app with an " Hours in Sleep Stages" screen, but instead I get only "Hours Slept", "Sleep Schedule", and "Times Awake". None of those screens shows me average hours slept per week - no matter where I click or swipe.

My sleep score shows nothing but "0" for every night. It is worth "ZERO" to me. I want my average sleep hours per week back!

Please tell us WHY the software engineers can't simply give users the option to toggle between which reading they would rather see.