How to setup notifications?

[MrDouglas]

Cant get Fitbit to give me notifications from my Samsung Galaxy 8+

Moderator edit: subject updated for clarity 

[ashwolve · Accepted solution]

@MrDouglas Hi and Welcome - sorry you seem to be have problems - lets see if we can get this sorted for you, right as you have not mentioned what tracker you are using and what notifications you require (ie from fitbit to mobile or actually on device) I will try and give you both options,

Set notifications to phone from fitbit (from PC Dashboard go to the Cog Symbol and click to get a drop down find settings and click on that, on the left hand side of the page you will see notifications click this option and a page should appear with check boxes - ensure there is a tick in each box you want notifications from (Phone & email) now goto device settings look for menu items and you will see exercise, heartrate, Notifications etc) ensure this is switched on you can also drag up and down the menu to tell it where you want to see it on your device - ie drag Notification (left click and hold on the up/down arrow) and drag to the position you want - this is the amount of times you need to press the device button to turn on/off from your device

From Phone (I got plain s8 but should be the same)

1, click settings and scroll to notifications

2, on the notifications page scroll down to fitbit and click

3, select the slider to on,

now to get notifications on your device - go to fitbit app,

1 click on the device picture and again on the next page (you should see sync, allday sync and general options - under the general options should be notifications click on that and enable notifications (follow instructions)

2 from your device you can turn notifications on and of by pressing the button until you see notification and the status under it.

its a lot to take in and some will over lap if you have access to both platforms

Hope this helps - let me know if this works

Kind Regards

Wayne

[MrDouglas]

Yes it worked, thanks



Sent via the Samsung Galaxy S8+, an AT&T 4G LTE smartphone

[ashwolve]

@MrDouglas Hi , your very welcome and I am glad that it is now sorted for you, may I ask that you accept as a solution on the entry that worked so it can notify moderators that this no longer needs looking into as it will add a green flash and a tick on the active issues page and also stands to help others who maybe looking for the same solution

many thanks and hope to see you around the forums

kind regards

Wayne

[DavideFitbit]

Hi, welcome to the Community forums @MrDouglas, it'd good to see you around. 

It's great to know that you were able to setup your notifications successfully. You can also check the information here to find more about requirements and notification options available for your Fitbit device. 

Thanks for providing all these steps @ashwolve! I'm sure they will be useful to other users as well. 

Catch you later. 

[Lonnalynn]

Help... I have a Fitbit Charge 2 and I can't get my notifications to work? On my FB device it's on and everything is checked Mark on my phone? Bluetooth is on, location is on... What do I do please?

[DavideFitbit]

Hello @Lonnalynn, it's good to see you around in the forums for the first time, welcome. 

Thank you for all the information you've shared about your Charge 2 that is not receiving the notifications. Before considering other options, please make sure to check all the necessary requirements and if you already tried all the steps listed here to resolve problems with notifications. 

Also, be sure to check if the mobile device you're using is listed here as a compatible device with the Fitbit app.  

Please keep me posted. 

[Lonnalynn]

Hello, Thank you for your fast reply to my Notifications issue. I did
figure it out .... Finally.. I did it by going into my "settings" on my
phone then to "Notifications" I do get notifications now, however, my
Fitbit Charge 2 vibrates so lightly.. -Thank you for your help and the
welcome to the forum. Lonna

[DavideFitbit]

Great, that's good news @Lonnalynn, thank you for the update.