Huawei Compatability

[Vyvyan]

Hi, 

I have the Huawei P20 Pro and I just want to be able to use the mobile track. 

Huawei is one of the biggest smartphone manufacturers in the world so I find it strange that you have not allowed your devices to connect to them. You alienate your customers outside of the US just because it's access to the market has been blocked there and that Trump has gone mad and forbidden government to use them. 

When will you finally do something? People have been asking for years. 

[LanuzaFitbit]

Hello @Vyvyan.

Thanks for sharing your interest on expanding the list to include more devices on the list. Our team is aware of the multiple requests, however we do not have any further news or timeline on the situation. As soon as we have anything to announce we'll be sure to let everyone know about it.

Thanks for your patience and understanding. 

Let me know if you have any further questions.

[Vyvyan]

Hi,

I don't understand if you've had multiple requests spanning across a couple of years why it is taking so long. What is the reluctance to include Huawei in your compatible device lost?

Sent from my Huawei Mobile

[LanuzaFitbit]

Hello @Vyvyan.

Thanks for your feedback. Unfortunately I am not able to give you much insight into the situation. 

Maybe you could look into supporting the different Phone Compatibility suggestions in here. You can also read the FAQ if you have any questions in the way the Feature Suggestions board works. 

Let me know if you have any further questions on the matter.