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not able to sync with my phone vivo v9

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‎08-14-2018 11:12

‎08-14-2018 11:12

I have face this problem very long time

I face sync problem with my Android phone vivo v9 

Please give best solution 

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3 REPLIES 3

‎08-16-2018 05:27

‎08-16-2018 05:27

Hello @Bhavin1617.

 

This might happening because the Vivo V9 is not currently a supported device. This means that the app has not been fully optimized to work with it as of yet and some issues like this might happen.

 

It's important to note that as long as a phone fulfills the minimum requirements, Android 4.4 and Bluetooth 4.0, there is a possibility that it will work, but we cannot guarantee it. Some users with unsupported devices have mentioned that following these troubleshooting steps helps out, maybe you could give it a try.

 

Let me know if there are any other questions.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
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‎08-16-2018 06:05

In response to LanuzaFitbit

‎08-16-2018 06:05

But I can try it my any othar 2 android phone but it is same I have fitbit
charge HR and I can use this 2 3 manth at my Android vivo v9
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‎08-17-2018 08:13

In response to Bhavin1617

‎08-17-2018 08:13

Hello @Bhavin1617.

 

I'm afraid I don't understand what you are saying. 

 

Are you saying that you have other phones to try and sync? If so, please give it a try. 

 

Look forward to your reply. 

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
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