Huawei Mate 20 Pro Compatibility

[SunsetRunner]

Hi, I was given a charge 2 fitbit for my birthday is it compatible with Huawei Pro mate 20  Mobile phone. And do you get updates for your fitbit charge 2.

Moderator edit: Clarified subject

[LanuzaFitbit · Accepted solution]

Welcome to the Forums @SunsetRunner.

At the time the Huawei Mate 20 pro is not part of the supported devices list. This means that the app has not been fully optimized to work with that phone.

As long as it fulfills the minimum requirements, Android 4.4 and Bluetooth 4.0, there is a possibility that it can work but we cannot guarantee it. Some users of unsupported devices have mentioned that following these steps helps with the syncing.

If none of the above works, you could try to use a computer or another mobile device to try and sync your Fitbit to your account. Click here to get instructions on how to sync with other devices.

Let me know if you have any further questions.

[SunsetRunner]

Thank you for your quick response and sure in the future more mobile phone will be added.. Once again thank you for your time 😊

[Fhuart]

Hi! thanks for the info.
I understand that you have to sort compatibilities based on a prio list, so just adding my voice to this concern.
I have just upgraded my fitbit and almost cried when i tried to connect it with my new Mate 20 pro.
Hoping that the compatibility can be fixed soon!

[ZEDTROSPEKTIV]

Work fine no work arounds nothing, no syncing issues at all gt my versa watch yesterday via amazon and have had my M20 pro since end of December 18. I dnt get all this hauwei slander  some said they returned a 900 fone over a 200 smartwatch is beyond me 

[maskmanbestman]

Huawei Mate 20 pro is a very popular phone and I cannot believe Fitibit does not fully support Huawei phones. I checked the compatible list and most Huawei phones are not supported. This is discremination. I had Fitibit Charge, versa, Ionic and Alta. Been using this product for few years and I just get frustrated because I can't sync it properly with Huawei phones. Pls fix this for good !!! .. this is WAY LONG OVERDUE. 

[ZEDTROSPEKTIV]

Stop lying u troll, I have a hauwei and a fitbit versa and have no issues bother items were bought in end of December 18 and end of January 19, do not reply to with the same clearing anti Chinese propaganda it becoming laughable

Regards, no Regards Osita

[SunsetRunner]

I would just like to say that  Huawei pro mate 20 is not compatible with the fitbit charge 2..

[ZEDTROSPEKTIV]

Based on what, I'm using fitbit versa with m20 Pro 4 over a month with no issue, so r u stating what ur statement based on ur experience? Because the hardware of the phone and the usability guide on fitbit Web site clearly states if it has qualifying specs it will work

[LanuzaFitbit]

Hello @ZEDTROSPEKTIV, @SunsetRunner , @Fhuart  and @maskmanbestman.

I apologize for the delay in my response.

As I have mentioned above, the Mate 20 is not a supported device at this time. That does not mean that the phone will not work with Fitbit since it fulfills the minimum requirements of Android 4.4+ and Bluetooth 4.0; it means that there might be some issues with the functionality and thus we cannot guarantee that it will definitely work. 

If you have the time, maybe you could post about it in our Feature Suggestions board. That way other users could comment and vote on the idea to show their support. Be sure to read the FAQ to better understand how that board works.

Let me know if you have any further questions.

[Minlilysa]

When will it be made compatible???? This isn't right considering the price of my Fitbit versa. 

[Flattcatt]

So it's now May and fitbit watches are still not compatible with the Huawai Mate 20 Pro. OK it works for some but not for others such as my wife's. And still not supported by Fitbit. I expect the moderator will come back with some fluff such as "we're always adding phones and it may in the future". Well guys please tell the truth. You never intended to add this phone. And it's too late now as the phone will probably be superseded soon. 

What's the actual point in investing in a Fitbit device ever if there's a likelihood that upgrading to a new phone will cause the watch itself to be as much use as just a sports watch? 

So very very disappointed and frustrated by Fitbit. Never ever again. Waste of our money. 

Might as well buy a Samsung or a Garmin. Or Apple. 

[Flattcatt]

PS - wife just trying to deregister it so we can sell it on eBay. Even that's become a nightmare!

PPS - still no response from Fitbit. Says it all. 

[1Bevy]

When purchasing Fitbe surely the consumer should be informed or packaging should confirm the type of iphone that android the tracker is compatible to. 

[1Bevy]

When purchasing Fitbe surely the consumer should be informed or packaging should confirm the type of iphone or android the tracker is compatible to. I purchased fitbe 3 and I am unable to track anything. I will not be purchasing another fitbe the app is a joke when you can't not synchronise to it. 

[Flattcatt]

Hi,

completely agree.

arguably it is also a US company protecting US interests against Chinese tech. Why else would there be no intention to ensure compatibility with one of the worlds largest phone producers products? Fitbit have never explained. 

disgraceful protectionism and it makes me and everyone I’ve spoken with on this issue suspicious of anything this company does. 

Why take a risk - try Garmin instead. As far as we can ascertain there have been connectivity issues with some Huawei phones but the company has released patches. 

[SunsetRunner]

Flattcatt - it's near the end of October here and there is still a problem. I've not been able to use my fitbit to accurately track my runs for a good 6 weeks now, it gives me incorrect distances and km pace times for every run.

Seriously considering ditching fitbit for something like Tomtom of Garmin which I know works with the phone.

[Doubleuc]

I have a mate 20 pro(was fine with my Sony phone) , had nothing but trouble with my charge 2, it did sync with fitbit after messing with a lot of power options, but never received notifications, then I found some app that supposedly made them work, which it did.

Then a month or so ago I never got another notification on the charge. 

I was contemplating getting the ionic but went with an Amazfit Bip due to the massive price difference and obvious issues. I'm glad I did now because it looks like I would have had all the same issues. Whereas my Bip works with no problems (so far). 

[SunsetRunner]

For functions to uninstall the fitbit app, then install it again, and before pairing via bluetooth I went to settings to prevent the system from administering the app, I chose to manage it manually. Then match the fitbit versa with the mate 20 pro and it works perfect

[1Bevy]

Due to fitbit not charging at all I've had to buy a new step counter whilst in Thailand. The battery on the watch does not charge. I will be in touch when I get home

Sent from my Huawei phone