Huawei P30 not listed as compatible

[Turtlechase]

Hello, 

I've been using Fitbit for years, and am very very disappointed to see that only the Huawei p30 pro has been added to the trusted devices list. What about just the Huawei P30? It's not really fair to have 1 version, and not all. 

Moderator edit: updated subject for clarity

[AlvaroFitbit]

@Turtlechase Welcome! It's great to see you around! 

Let me help you with your phone not listed in our compatibility list. Your phone doesn't show as compatible but that doesn’t mean it won’t work it just means that it hasn’t been tested by our team. You can try the following:

• Go to your phone's bluetooth settings and remove all devices listed there.
• Restart your phone and restart your device. 
• Check that no battery saving app/feature on your phone is affecting your Fitbit app.
• Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
• You can find troubleshooting instructions here.

Let me know how it goes.

[Turtlechase]

THANK YOU!! 

You're the first person who has walked me through this, and it has actually worked. I appreciate it so much! 

[AlvaroFitbit]

@Turtlechase thank you for the update and sorry for the delay in mine.

Really happy to hear that the instructions worked for you and that you are back on track. Hopefully this will help you keep up all the great work you have been doing and achieve your fitness goals.

I'll be around.