11-17-2018 06:51
11-17-2018 06:51
I'm thinking about buying a Fitbit Versa and I want to use it with my Huawei mate 20 lite. Luckily I just read today that they might not be compatible and Fitbit doesn't guarantee 100% funcionality. I saw a lot of topics about p10/p20/p20 lite models but I haven't found information about Mate 20 lite devices.
Does anyone have a mate 20 lite with working connectivity with a Fitbit Versa?
Also I read about the possible solution with battery management on Huawei devices, can someone confirm that this works on the long-term, not just temporarily?
Answered! Go to the Best Answer.
11-18-2018 07:47
11-18-2018 07:47
Welcome to the Forums @folzoli.
Thanks for checking on all of those topics before posting in here.
As you mentioned, the Mate 20 lite is not part of the supported devices list. This means that the app has not been fully optimized to work with that phone.
As long as it fulfills the minimum requirements, Android 4.4 and Bluetooth 4.0, there is a possibility that it can work but we cannot guarantee it. Some users of unsupported devices have mentioned that following these steps helps with the syncing, so if you do get it, those steps are worth a try.
As for any workaround like the one that you mentioned, unfortunately I am not able to provide much assistance on the matter. Hopefully someone with the Mate 20 lite will post their experience and insights on the matter.
Let me know if there are any further questions.
11-18-2018 07:47
11-18-2018 07:47
Welcome to the Forums @folzoli.
Thanks for checking on all of those topics before posting in here.
As you mentioned, the Mate 20 lite is not part of the supported devices list. This means that the app has not been fully optimized to work with that phone.
As long as it fulfills the minimum requirements, Android 4.4 and Bluetooth 4.0, there is a possibility that it can work but we cannot guarantee it. Some users of unsupported devices have mentioned that following these steps helps with the syncing, so if you do get it, those steps are worth a try.
As for any workaround like the one that you mentioned, unfortunately I am not able to provide much assistance on the matter. Hopefully someone with the Mate 20 lite will post their experience and insights on the matter.
Let me know if there are any further questions.
12-18-2018 13:00
12-18-2018 13:00
Hi, could you please update us if the fitbit was compatible with mate 20 lite?
BR
12-19-2018
07:31
- last edited on
01-31-2025
12:54
by
MarreFitbit
12-19-2018
07:31
- last edited on
01-31-2025
12:54
by
MarreFitbit
@Rene86 Welcome! Thanks for being part of our Community! You can check the official compatible devices list to see when a device is added to it. Still if your phone doesn't show as compatible that doesn’t mean it won’t work it just means that it hasn’t been tested by our team. You can try going to your phone's bluetooth settings and remove all devices listed there. Restart your phone and restart your device. After this try syncing them. Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on.
Keep me posted!
If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!
01-07-2019 13:58
01-07-2019 13:58
Thank you, I followed your advise and successfully paired and synced my Huawei Mate 20 lite with my Fitbit versa.
01-08-2019 06:19
01-08-2019 06:19
I synced my friends fitbit versa to my Huawei mate 20 lite but then had trouble getting it to sync again, are you having this issue or does it sync fine?
01-08-2019 06:25
01-08-2019 06:25
Mines a bit hit and miss, syncs then won't for a bit, it's frustrating tbh.
01-08-2019 06:28
01-08-2019 06:28
I've heard they do that at the moment. I'm thinking of getting a versa hence why I tried someone else's on my phone first but I'm not sure with it being a bit dodgy syncing. Would you recommend it?
01-08-2019 07:27
01-08-2019 07:27
01-08-2019 07:32
01-08-2019 07:32
01-09-2019 11:06
01-09-2019 11:06
I've had my Huawei Mate 20 lite since before Xmas. Although now I have successful syncing with my versa I'm still unable to receive notifications. The syncing is also intermittent
01-14-2019 05:46
01-14-2019 05:46
Now you've had the phone a bit longer is it still working okay with your watch?
01-14-2019 06:27
01-14-2019 06:27
I wish i had more positive news for you but sadly no.
I have to sync with my tablet as my phone will show how many steps i've done but that's about it
Its a real shame and im considering buying an alternative fitness tracker as its a ball ache trying to sync with 2 different devices
I cant join in any competitions with my friends - am pissed off with it!!
01-14-2019 08:19
01-14-2019 08:19
01-14-2019 08:44
01-14-2019 08:44
Hello everyone.
I apologize for the delay in my response. Thanks for sharing your feedback and experiences.
If you have already tried all of the steps recommended and your Fitbit still won't sync to your phone, you could try to use a computer or another mobile device to try and sync your Fitbit to your account. Click here to get instructions on how to sync with other devices.
Let me know if there is anything else I can help you with.
01-14-2019 12:10
01-14-2019 12:10
01-15-2019 14:09
01-15-2019 14:09
I wouldn’t bother, Ive had nothing but trouble and now it doesn’t even tell correct time
01-17-2019 07:26
01-17-2019 07:26
Hello @Baines11 and @Pipweek13.
I apologize for the delay in my response.
@Baines11 Thanks for your feedback. Keep in mind that there are several reasons why this could be happening and that meeting the minimum requirements doesn't mean that a phone will work 100% of the time. It is possible that the optimization issues come from the software on the phone, like the UI version being used, or other software could hamper the functionality.
As for when will that specific phone be added to the list, we do not have any details on the matter. However you could post about it in our Feature Suggestions board. That way other users can comment and vote on your idea to show their support. Be sure to read the FAQ to better understand how that board works.
Let me know if you have any further questions.
01-17-2019
07:35
- last edited on
01-21-2019
09:56
by
LanuzaFitbit
01-17-2019
07:35
- last edited on
01-21-2019
09:56
by
LanuzaFitbit
@Baines11 not sure if this is of any use to you, but i've had an update for my Versa through the Google Play App store and "touch wood" its a whole lot better than it was.
My phone and watch now successfully pair every time, it updates throughout the day to what ive done.
The only thing i dont have at the moment is the notification service, ie calls and texts etc
Hoping on the next update this maybe resolved fully
God i really hope that I dont jynx myself writing this!!
Moderator edit: Format
01-17-2019 07:42
01-17-2019 07:42
Thats good! Which phone do you have? I think my only issue is that I would like to be able to get the notifications which is why I'm holding off on buying a watch at the moment .