Huawei p smart not syncing

[Lou38__]

My new Huawei p smart phone won't connect to my Fitbit?? It finds the Fitbit and I input the 4 digit code that comes up on the Fitbit but then won't connect, stays on the connect page for ages then asks me to turn off Bluetooth which I've done numerous times?? Is my phone incompatible?? My Fitbit still works but is on the wrong time and date?? Very frustrating....

Moderator edit: Clarified subject

[LanuzaFitbit]

Welcome to the Forums @Lou38__.

Thanks for trying the steps suggested by the app before posting in here.

As you mentioned, this is happening because the P Smart is not part of the supported devices list. This means that the app has not been fully optimized to work with that phone.

As long as it fulfills the minimum requirements, Android 4.4 and Bluetooth 4.0, there is a possibility that it can work but we cannot guarantee it. Some users of unsupported devices have mentioned that following these steps helps with the syncing.

If none of the above works, you could try to use a computer or another mobile device to try and sync your Fitbit to your account. Click here to get instructions on how to sync with other devices.

Let me know if you have any further questions.