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Samsung S7 Edge not updating Fitbit's Firmware

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‎09-28-2018 08:14 - last edited on ‎09-30-2018 10:32 by Fitbit Moderator

‎09-28-2018 08:14 - last edited on ‎09-30-2018 10:32 by Fitbit Moderator

I purchased a versa. I have a samsung s7 edge. I cannot get it to update. The watch is useless without update. Have restarted EVERYTHING a million times and even called support and they couldn't get it fixed. Any ideas??

 

 

Moderator edit: Clarified subject

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‎09-30-2018 10:33

‎09-30-2018 10:33

Welcome to the Forums @Boysmom2013.

 

Thanks for trying all those steps before posting in here.

 

I could see that you indeed get in touch with our support team. Since you already tried everything they suggested the last thing I'd recommend is that you try updating the Versa with a different phone or computer. That should help so that everything is downloaded properly.

 

Let me know if there is anything else that I can do for you.

Lanuza | Community Moderator

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