help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Huawei p20 worked fine but now doesn't sync

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-24-2019 08:43

‎03-24-2019 08:43

I have a charge 3 and a Huawei P20. They've worked together fine since the beginning of the year but since 11 March, I can't sync or take part in any challenges with friends. I use my Fitbit app all the time (previously a charge 2 owner) and this is REALLY frustrating me. Where is the p20 on your roadmap?

Best Answer
0 Votes
2 REPLIES 2

‎03-24-2019 08:54

‎03-24-2019 08:54

I am not sure if this pertains to your situation or not but there seems to be a lot of discussion on Huawei and Fitbit here https://community.fitbit.com/t5/Android-App/Huawei-Sync-issues-the-truth/td-p/2515380/jump-to/first-...

 

 

Best Answer
0 Votes

‎03-25-2019 12:48

In response to sailorbear510

‎03-25-2019 12:48

Thanks I read through this and downloaded the third party app and it's now syncing fine. I'll certainly pay for it after the trial. Shame Fitbit can't build their own fix!

Best Answer
0 Votes